Client Service Associate

Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values ​​of our Houses, through a process of permanent creativity.

YOUR MISSION:
Responsible for repair registration, repair cost estimate creation and final control / invoicing.

Execute operations adapting to client journey (offline/online) and new logistic flows related to CS operations. Build long-term trust relations, leverage service to sell and collect/understand information & data on clients. Act as a brand ambassador.

HOW WILL YOU MAKE AN IMPACT?

- Conduct comprehensive security assessments for organizations, ensuring the design and implementation of robust security systems and processes. Specialize in areas such as physical security, personnel security, and information security across various fields including healthcare, banking, gaming, security engineering, and manufacturing.
- Collect and analyze business requirements through interviews, document analysis, workshops, and workflow analysis, articulating these requirements in terms of target user roles and goals.
- Contribute to the database specification approval process, ensuring adherence to agreed standards and protocols, and preserving data integrity.
- Manage and develop basic elements of the data management system under the guidance of senior colleagues to achieve prescribed outcomes.
- Implement and monitor required security measures, such as firewalls and message encryption, providing input on their design and notifying security experts of any issues.
- Document current and future processes, detailing the changes required for migration to the desired state, ensuring accurate recording of necessary changes.
- Perform software tests for websites and applications, respond to user emails, and diagnose and correct performance issues.
- Create and maintain high-standard technical and user documentation, ensuring files are backed up for instant recovery in case of problems.
- Research and propose technical developments to enhance the quality of websites, portals, software, and supporting infrastructure, better meeting user needs.
- Develop personal capabilities through participation in assessment and development planning activities, formal and informal training, and coaching. Gain or maintain relevant external professional accreditation to improve performance and fulfill personal potential.
- Maintain an understanding of relevant technology, external regulations, and industry best practices through ongoing education, attending conferences, and reading specialist media.
- Bachelor's Degree or equivalent level of education.
- Experience sufficient to handle the majority of situations and provide advice to others.
- Experience in supervising junior colleagues. \n\nSkills
- Strong analytical and problem-solving skills.
- Excellent communication and documentation abilities.
- Proficiency in security measures and data management systems.
- Ability to work collaboratively with senior colleagues and stakeholders.
- Commitment to ongoing professional development and staying current with industry trends.

HOW WILL YOU EXPERIENCE SUCCESS WITH US?
Post-Secondary Non-Tertiary Education
Sound experience and understanding of straightforward procedures or systems.

#Richemont #WeCraftTheFuture