Customer Service Representatives

As a Customer Service Representative and HSE Advisor (FIFO) at paradigmsafety.com.au, your role will center around serving as the primary point of contact for our clients. This position plays a vital role in maintaining the company's reputation for delivering world-class safety solutions by offering effective customer support. You will interact with customers to provide basic information in response to enquiries about products and services, handle and resolve complaints, and facilitate seamless communication between clients and various internal departments.Responsibilities:Effectively manage inbound calls and emails, ensuring all customer inquiries are handled professionally and promptly.Record customer interactions, transactions, and details of inquiries, complaints, or comments, as well as actions taken.Resolve product or service issues by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, and following up to ensure resolution.Contribute to team effort by accomplishing related results as needed to maintain service excellence.Work with the team to improve customer service operations and policies.Qualifications:A minimum of 2 years of customer service experience, preferably in the safety solutions industry.Excellent verbal and written communication skills in English.Strong problem-solving skills and the ability to handle pressure and rapidly changing dynamics.Proficiency in Microsoft Office Suite and experience with CRM systems.High degree of accuracy and attention to detail.High school diploma or equivalent. Higher degree will be a plus.Benefits:Comprehensive training provided to ensure you are fully equipped to excel at your role.Opportunities to develop and advance your career within the company.Collaborative and inclusive work environment.Company sponsored wellness programs and benefits.Competitive benefits package.This role is an extraordinary opportunity to join a growing company with a strong commitment to customer service. As a Customer Service Representative, you will have the chance to have a significant impact on our customers' experience and the performance of our business. We invite you to bring your energy, enthusiasm, and dedication to this vibrant role.