- Location
- Santa Venera, Santa Venera, Malta · published
- Type
- Full-time
- Department
- Customer Service
- Source
- Workable
Description
Our team is expanding, and we are now looking for Customer Support Representatives, to handle technical customer support requests and enquiries in a professional manner and to the satisfaction of the customer as well as to monitor multiple systems used by the Company.
The opportunity:
We are exploring ways to grow our team and in taking ownership of this role, your areas of responsibility will be:
- Provide first-line support and first-contact resolution to customers.
- Respond efficiently to customer inquiries and maintain a high level of customer satisfaction.
- Identify the customers’ needs and assist customers with their queries.
- Handle complaints professionally, provide solutions and follow up to ensure resolution.
- Provide valid, precise, and complete information using the proper methods and tools.
- Actively monitor traffic, and identify, and report any issues according to the Company’s procedures.
- Escalate technical issues using the SOPs of the Company.
- Build rapport and trust with customers through open and interactive communication.
- Work proactively to identify issues that may arise before the customer reports such issues.
- Follow communication procedures, guidelines, and Company policies.
- Any other task assigned by the management and as required from time to time.
Benefits
Hybrid workingCareer progressionHealth insuranceLife insuranceGym / employee wellness allowanceMental Well-being supportDiscount on other insurance policiesCorporate discount appWeekly lunches, juices & SnacksTeam building activities & eventsCasual dress code