Collections Specialist

VSC Fire & Security Corporate is seeking candidates for the position of Collections Specialist.

What we offer:

• Competitive salary. Range $25.00 - $35.00  and up based on experience. 
• Monday - Friday
• Options for Medical, Dental and Vision insurance for you and your family.
• A 401K plan with a company match.
• PTO and Paid Holidays.
• Opportunities for training and advancement.
• Relevant educational and licensure reimbursement for qualified candidates. 
• Health Savings Account (HSA).
• Life Insurance.
• Employee Assistance Program.
• Referral Bonuses.

What you need: 

• One to three (1-3) years of experience in accounts receivable, collections or related financial roles.
• High School Diploma or G.E.D.
• Proficiency in using accounting software and basic understanding of accounting principles and practices.
• Excellent communication skills, both written and verbal both independently and part of a team.
• Attention to detail and high level of accuracy in data entry and analysis.
• Strong organizational and time-management skills.
• Accurately interpret instructions and directives as assigned by supervisor.
• Exercise a high level of independence and judgment in organizing, planning, and prioritizing work.
• Assesses all billings, credits, and other critical customer collections information.
• Communicates effectively with customers, vendors, and fellow employees.
• Ability to work professionally under limited supervision.
• Desirable (but not required):
  • Bachelor's degree in accounting, finance, or a related field.
  • Professional certification in accounting or related field (e.g., Certified Accounts Receivable Professional).

What you will do: 

• Contact past due accounts via calls, emails, and mail for payment. Reissue invoices as needed.
• Provide exceptional customer service to facilitate customer payments and maintain consistent follow-up.
• Monitor overdue accounts and collaborate across departments for resolution.
• Reconcile customer accounts to ensure transaction accuracy and resolve discrepancies.
• Investigate and resolve billing disputes in coordination with internal teams and customers.
• Generate and present periodic reports on accounts receivable status, collections, and aging.
• Maintain organized records of customer interactions, correspondence, and collections activities.
• Identify process enhancement opportunities in accounts receivable and collaborate on implementation.
• Reconcile customer accounts to ensure transaction accuracy and resolve discrepancies.
• Identify process enhancement opportunities in accounts receivable and collaborate on best practices.
• Maintain processional communication with both internal and external customers and be the liaison with operations and sales.