Sr. Associate Support Engineer, SAP

About Rimini Street, Inc.

Rimini Street, Inc. (Nasdaq: RMNI), a Russell 2000® Company, is a proven, trusted global provider of end-to-end, mission-critical enterprise software support, managed services and innovative Agentic AI ERP solutions, and is the leading third-party support provider for Oracle, SAP and VMware software.

Our comprehensive portfolio of unified solutions help run, manage, support, customize, configure, connect, protect, monitor, and optimize enterprise application, database and technology software, enabling our clients to achieve better business outcomes, significantly reduce costs and reallocate resources towards strategic projects.

The Company has signed thousands of contracts with Fortune Global 100, Fortune 500, midmarket, public sector and government organizations who selected Rimini Street as their trusted, proven mission-critical enterprise software solutions provider and achieved better operational outcomes, realized billions of US dollars in savings and funded AI and other innovation investments.

We are actively seeking a Sr. Associate Support Engineer, SAP. This role is based in India.

About Rimini Street, India, GCC.

Rimini Street Inc, HQ : Las Vegas, NV, USA a disruptor in third party ERP support services, established undisputed leadership and as a natural progression, entered India with Rimini Street, India GCC India kick starting operations in Hyderabad, in 2013 with Global Client Onboarding Services, IT shared services and Global Service Development. In no time, Rimini Street, India GCC started Bengaluru operations going up the value chain with more complex product development (Oracle, SAP, Peoplesoft, JDE etc.) & advanced services (Managed services, Professional services, Security Managed Services etc).

Rimini Street, India GCC gained valuable share in bringing the reputation to Rimini Street Inc of being a global provider of unified support and managed service solutions for enterprise software. Today, Rimini Street, India GCC is a family of about 800+ full time talented individuals, thanks to the remarkable talent that has supported the expansion.

Rimini Street, India has nicely emerged as Global Capability Centre (GCC), and proudly says, “if you are best of the best, you belong to Rimini”. We are on a mission to contribute significantly to our “Rimini ONE” program, a turnkey Rimini Street service program that offers a comprehensive set of unified, integrated services that can run, manage, support, customize, configure, connect, protect, monitor, and optimize your Oracle and SAP ERP, database, and technology software.  

Position Summary

This role of SAP Fiori/UI5 - Sr. Associate Support Engineer (AMS) is to provide exceptional remote-based support for mission-critical SAP applications as part of our global customer support team. The position has the responsibility for researching, troubleshooting and supporting of multiple SAP global clients who use both 4.x, ECC environments & latest environments. Role demands proficient communication skills to do requirement gathering, replicating production issues, stakeholder (internal / external) understanding, adhering to time tracking, adhering to SLAs, and ensuring utilization as per expectations.

Essential Duties and Responsibilities

Level 2 Support across - Incident Management, Problem Management, Service Requests, Enhancements, and small projects working on tickets

• Incident Management:
  • Analyzing bugs, defects in the production environment within SLA timelines
  • Replicating issues by coordinating with technical developers and other modules consultant based on issue nature
  • Coordinate with business users for testing bug fixing, testing the message and flows
  • Workaround for high priority tickets
  • Root cause analysis and documentations based on requirement to ensure continuous improvement
• Service Request Management:
  • How to documentations on existing configurations
  • Master data changes / config changes
• Enhancements / Projects:
  • Estimate Enhancements the integration projects through various phases from gathering business requirements/Developing/Testing and deployment
  • Gathering and analyzing business/functional requirements and translating them into design specifications
  • Working experience on complex customization of programs, reports
  • Writing unit test scripts and conducting unit and integration tests for the customizations
  • Support UAT tests and participate in Cut-Over activities alongside post production changes and hyper care
  • Support the assessment of change requests (corrections, enhancements), proposing and developing solutions
• Taking business transition from incumbent vendors / client IT during new client engagement onboarding phase
  • Attending knowledge sharing sessions & Documentations
  • Participating in Job shadow, Reverse Job Shadow phases
• Monitoring Alerts if any on client environment via Rimini Street based tools and or client based tools and addressing them on time
• Ensure compliance with the client's IT processes & internal time tracking
• Working on client support timelines based on geography
• Performance tuning of existing process to contribute on Continuous Improvement

Additional Duties and Responsibilities

• Other job related duties and responsibilities may be assigned from time to time based on progression and nature of opportunities
• Be a pro-active contributor to a support organization which is running 24x7x365, this will require the ability to work flexible hours, including evenings, weekends and holidays and monitoring email regularly outside standard business hours

Location

• Hyderabad, India

Education

• Bachelor Degree in Computer Science or related field or equivalent experience.

Language

• Fluent English is mandatory, any other international languages is a plus.

Work Experience: 3 to 5 years

Must have Skills: SAP Fiori/UI5 and ABAP on HANA Module in SAP with the following additional functional capabilities,

• Serve as key team member for AM Projects and work on incidents, service requests, problem tickets and enhancement tickets.
• Technical understanding at ABAP level (Ability to debug standard transactions)
• Fiori Elements: Strong experience building metadata-driven applications using templates such as List Report, Object Page, and Analytical List Page.
• SAPUI5 / OpenUI5: Deep technical proficiency in JavaScript, HTML5, CSS3, MVC architecture, data binding, and fragment utilization.
• Responsive Design: Ability to develop fluid layouts that adapt across desktop, tablet, and mobile devices using SAPUI5 layout controls.
• OData Services: Expertise in developing, extending, and debugging OData V2/V4 services using SAP Gateway (SEGW) or CDS-based RAP/CAP models.
• ABAP Basics: Strong understanding of ABAP OOPs, structures, BAPIs, and table structures to successfully integrate front-end apps with backend business logic.
• Fiori Launchpad (FLP): Competence in FLP configuration, including creating semantic objects, tiles, target mappings, catalogs, and spaces/pages.
• Modern Tooling: Daily proficiency using Business Application Studio (BAS), VS Code, SAPUI5 CLI, and Git for version control.
• Cloud & On-Premise: Experience with deployment mechanisms on both SAP BTP (Cloud Foundry) and SAP NetWeaver Front-End Server.
• Hands-on experience in CDS Views, AMDP, OData service development, BADI, User Exits, Enhancements, BAPI, RFC, IDoc, ALE, ALV, BDC, Scripts, Smart Forms, and Adobe Forms.
• Experience in SQL Trace SAP Run time analysis Debugging ABAP Query Info Sets
• Experience with report development performance tuning modifications (ATC, ST05 & SAT) and support of SAP customized and standard programming

Good to have Skills:

• SAP Skills in inbound and outbound EDI processes
• Ability to do ABAP customizations in BW across back end and front end including reporting level
• HANA Modelling
• Certified consultant
• Functional understanding of SAP Business Modules like SD, MM, PP, WM, QM, FICO, etc

 Skills

• Superb trouble-shooting skills and tenacity in problem solving
• Passionate focus on customer support and the ability to build long term, successful working relationships with Clients
• Strong knowledge of key application functionality, tables and relationships
• Excellent interpersonal, presentation and communication skills – verbal & written
• Attention to detail and the ability to learn quickly
• Extreme focus on Client satisfaction
• Demonstrated ability to work independently and as part of a team
• Ability to work calmly and professionally in high pressure situations
• Ability to work from office & ability to work remotely from a home based office in a virtual environment

Why Rimini Street?

We are looking for talented, passionate people to help us build our future at Rimini Street. We hire only the best, the most extraordinary professionals and provide compensation, bonuses, and benefits to match the skills of our top-performing team members. Do you thrive in a fast-paced environment, enjoy growing together, and get excited about learning new skills? Are you looking for an opportunity to make a true impact as part of a team of extraordinary professionals? This is the place for you.

Our work is challenging and meaningful. We start and end each day with a sense of achievement and purpose guided by our core values, the Four Cs: 

• Company
  • We dream big and innovate boldly.  

• Colleagues
  • We work with extraordinary people who create a culture of mutual respect and collaboration. 

• Clients
  • We relentlessly pursue solutions that help clients achieve their goals. Our unmatched client care is rooted in our passion for exceptional service. 

• Community 
  • We believe in leaving the world a better place than we found it. With the Rimini Street Foundation, we’ve made positive impacts in six continents for over 425 charities.

Accelerating Company Growth

• Nasdaq-listed under ticker symbol RMNI since October 2017 
• Over 6,300+ signed contracts to date, including Fortune 500 and Global 100 companies
• Over 2,000 team members in 23 countries
• US and international recognition for industry leadership and philanthropic efforts. See all of our awards and recognitions here: https://www.riministreet.com/company/awards/ 

Rimini Street is committed to creating a diverse and inclusive environment and is proud to be an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, national origin, sexual orientation, gender or gender identity, disability, protected veteran status, or any other characteristic protected by law. 

To learn more about how Rimini Street is redefining the enterprise software support industry, visit http://www.riministreet.com 

Please Note: Rimini Street does not accept resumes submitted by recruiting/staffing firms unless specifically requested by Human Resources.  Unsolicited resumes will be ineligible for referral fees.