Lead Specialist - IT Implementation Consulting

Company:

Mercer

Description:

We are seeking a talented individual to join our HR Digital Transformation team at Mercer, Marsh Company. This role will be based in Bangalore/Noida/GGN/Pune/Mumbai. This is a hybrid role that has a requirement of working at least three days a week in the office.

By joining our newly integrated HR Digital Transformation team, you will be at the forefront of a groundbreaking initiative that reshapes how we deliver HR solutions to our clients. This is not just a job; it’s an opportunity to be part of a dynamic and innovative environment where your expertise in Workday implementation will be highly valued. You will work alongside a diverse group of talented professionals who are committed to solving the challenges of the future of work. Additionally, you will play a crucial role in driving our mission to provide holistic solutions that enhance client experiences and outcomes. With our ambitious growth strategy, you will have access to new opportunities for professional development and career advancement, all while contributing to a team that is poised to become a global leader in HR Digital Transformation.

• Plan and prioritize work for self, assist lead by providing inputs on in all the phases of delivery lifecycle, collate and report status/impediments with the greater project team
• Lead / Manage – Small implementation projects / Launch implementations, manage workload for the team, assist team in all the phases of delivery lifecycle, collate and report status/impediments with the greater project team
• Coordinate with the EM / PM and Client for project delivery
• Multi-task and engage on multiple projects at a time for lead activities
• End to end ownership of assigned projects
• Provide leadership and key stakeholders with the information and venues to make effective, timely decisions

We will count on you to:

• Leading HCM, Security & Onboarding Functional streams across multiple projects simultaneously
• Independently conduct various workshop sessions (e.g., Deployment Readiness, Foundation Alignment / Discovery, Customer Confirmation Sessions), addressing customer queries and resolving issues promptly.
• Hands-On - Design, Configure, Customize & maintain HCM, Security & Onboarding to meet client needs
• Collaborate effectively as part of a team, ensuring coordination and timely delivery of project milestones with consultants across different functional areas.
• Identify scope, gaps & get them addressed; Recognize and engage the right stakeholders
• Gather and document client requirements, assess project complexity, estimate effort, prioritize capacity, and define development and analysis timelines.
• Support pre-sales activities, estimation, client presentations, SOW, Sales-to-Service transitions
• Identify test scenarios, develop test scripts, and provide support for Workday feature releases, Security, User Acceptance Testing (UAT) & support E2E testing coordinating across all modules
• Demonstrate flexibility to work across different time zones (US, Canada and Europe)
• Drive operational excellence and lead transformational projects with measurable, impactful results.
• Take responsibility for initiatives, ensuring results are delivered on time and meet quality standards.

What you need to have:

• Should be Workday Certified in HCM
• Total 8+years of experience (7years in WD)
• BE /B.Tech /MCA /BSc.Extensive experience working with clients as a “Consultant” to drive implementation projects

• Demonstrated success in leading HCM, Security & Onboarding implementation projects
• Extensive experience working with clients as a “Consultant” to drive implementation projects
• Working with cross-functional teams spread across different delivery centers, with a strong understanding of how different Workday modules interact and integrate.
• Up to date on Workday new releases & product roadmap to be able to provide a better solution & enhance End User experience.
• Ability to recommend and implement industry- or country-specific Workday best practices during implementation.
• Active participation in internal initiatives, supporting or leading Workday product teams, and contributing to the development of intellectual property solutions.
• Worked or Working with a Workday implementation partner & possess Core HCM certification
• Exceptional interpersonal and communication skills.
• Develop and implement strategies for maximizing the use of the Workday to enhance business processes as a Consultant and achieve operational goals.
• Lead the planning & deployment of initial implementation, follow-on, upgrades, and optimization projects
• Coordinate with cross-functional teams to ensure successful project delivery.
• Manage a team of HCM analysts & consultants, provide guidance, mentorship, and performance feedback to ensure team success.
• Investigate business and technical requirements for HCM, collaborating with business analysts and architects to define needs and priorities
• Provide clients with an overview of Workday’s HCM capabilities.
• Design Workday solutions tailored to client needs.
• Assist clients in testing delivered reports, based on scenarios provided by the client team.
• Strategizing cutover plans, rollout activities for initial & cross-platform
• Hypercare, catch-up transactions support, rollout to production
• Take timely and appropriate actions to address stakeholder needs and expectations.
• Manage issue resolution, escalating as necessary.
• Communicate effectively with mid- and senior-level management.
• Leverage synergies between global information systems.

What makes you stand out:

• Excellent verbal and written communication skills, comfortable interfacing with business users
• Good troubleshooting and technical skills
• Able to work independently

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.