- Location
- Mt. Vernon, OH
- Department
- Healthcare
- Source
- ApplicantStack
Description
Patient Service Representative
Position Summary
Are you organized, friendly, and good at keeping things moving when the phones are ringing, patients are checking in, and someone has a question that needs answered right now?
We’re looking for a Patient Services Representative to join our team. This position is often the first person our patients interact with, making it an important part of creating a welcoming, efficient, and positive experience.
As a Patient Services Representative, you’ll support patients throughout their visit while working closely with our medical, dental, and behavioral health teams.
Essential Functions:
- Greet patients and provide friendly, professional assistance
- Schedule, reschedule, and confirm appointments
- Collect patient information and keep demographic information up to date
- Mange check-in and check-out
- Verify insurance eligibility and collect applicable co-pays and balances
- Provide forms, instructions, and other information patients may need
- Answer incoming phone calls and route calls appropriately
- Relay patient messages and assist with appointment follow-up
- Maintain accurate patient records
- Scan/upload documents into patient records
- Protect patient privacy and maintain confidentiality in accordance with HIPAA requirements
Minimum Qualifications:
- Provides excellent customer service and enjoys helping people
- Communicates clearly and professionally
- Can stay organized while managing multiple priorities
- Pays close attention to detail and understands the importance of accuracy
- Is comfortable using computers and learning electronic health record systems
- Works well as part of a multidisciplinary team
- Handles confidential information with professionalism and discretion
- Can remain calm, flexible, and helpful in a busy healthcare environment
Benefits:
- 11 Paid Holidays
- Vacation
- Sick Time (2 weeks/year)
- Personal Leave
- Life Insurance
- Health/Dental/Vision Insurance
- Retirement under OPERS (Ohio Public Employee Retirement System)
Knox Public Health is an Equal Opportunity Employer
Skills
Customer ServiceHIPAA
