Bilingual Administrative Assistant with Healthcare Experience

Description

 The ADAP/HICP Administrative Assistant is a critical member of the ADAP/HICP team. The individual in this position will work closely with both patients and members of the team to ensure that eligible patients enroll or reenroll into the Georgia AIDS Drug Assistance Program (ADAP) or the Health Insurance Continuation Program (HICP). The ADAP/HICP Administrative Assistant will work collaboratively with the ADAP/HICP team, Medical Case Managers and Clinical Care staff to ensure patients’ consistent access to medication and appropriate insurance coverage. Summary of duties:

 • Provides administrative support for the ADAP/HICP program, including but not limited to replying to emails and answering patient phone calls.

 • Assists the team by calling and scheduling patients for initial ADAP and HICP enrollment and recertification appointments.

 • Utilizes agency’s Electronic Medical Record (EMR) system to manage patient appointments for ADAP and HICP; document patient contacts; scan eligibility documents, including proof of income and residency, medical insurance and immigration status.

 • Informs patients of all eligibility requirements inherent with ADAP and HICP.

 • Reviews insurance enrollment data prepared by external insurance navigation partners. 

 • Participates in monthly conference calls and meetings with internal and external partners. 

Requirements

 Minimum Qualifications and Experience: • Minimum of an associate’s degree in healthcare, social services or related field of study or possesses a minimum of one (1) year of professional experience in a healthcare setting. 

• Required written and verbal fluency in Spanish. Knowledge, Skills, Abilities, and Other Aptitudes:

 • Ability to work and collaborate as part of a multidisciplinary team.

 • Must possess the ability to handle conflict and crisis in a professional manner.

 • Excellent verbal and written communication skills (writing, spelling, listening and speaking)

• Possesses proficiency in word processing and spreadsheet databases.

 • Must have excellent interpersonal skills. 

• Possesses experience working in a healthcare setting, especially with indigent and culturally diverse populations.

 • The ability to prioritize tasks and manage time efficiently. 

• The ability to be flexible as to the changing needs of the program.

 • Possesses problem-solving and decision-making abilities. 

• Is able to work and function without close supervision. 

• Consistently follows through to completion of assigned tasks.