Restaurant Hostess

RESTAURANT HOSTESS

Mandarin Oriental, Kuala Lumpur is looking for a Restaurant Hostess to join our Food & Beverage team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Kuala Lumpur is a luxurious urban resort located in the heart of Kuala Lumpur and enjoys an unrivalled location next to the iconic Petronas Twin Towers, KL Convention Centre, and prestigious Suria KLCC mall. 

About the job

Based at the Mandarin Oriental, Kuala Lumpur / within the Food & Beverage Department in Kuala Lumpur, the Restaurant Hostess is the first colleague to interact with arriving guests as they enter the restaurant and welcoming the guests by greeting them as per the standards. The Restaurant Hostess reports to the Restaurant Manager.

As Restaurant Hostess, you will be responsible for the following duties:

• Attend to guest requests and complaints, efficiently and courteously

• Ensure that the orders are delivered at the proper temperature

• Develop a thorough knowledge of the contents of all the menus and the composition of each item

• Ensure all tables are set up correctly and in a timely manner

• Provide feedback to Manager/ Assistant Manager on guests’ complaints

• Show a positive, energetic and caring attitude always towards guests and fellow colleagues

• Participate in multi-skilling training

As Restaurant Hostess, we expect from you: 

• Minimum SPM qualification or Hotel School would be an added advantage

• Minimum 1 years of working experience

• Must be able to read and create menus

• Knowledge of Infrasys system

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.

• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.

• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

• EPF (Employees Provident Fund) contributions (higher than the norm)

• SOCSO (Social Security Organisation) & EIS (Employment Insurance System)

• Public holiday entitlement based on Malaysian calendar

• Exceptional rest area & colleagues engagement activities.

We’re Fans. Are you?