AI Enablement Specialist

Description

We are seeking an AI Enablement Specialist responsible for enabling and scaling business-led AI solutions across the organization. This role serves as the primary Tier 2 resource supporting business analysts and end users in the adoption, development, and optimization of AI-powered tools including Microsoft Copilot, Copilot Studio Agents, Claude, and Microsoft Foundry.

This role combines strong business analysis and user enablement skills with hands-on technical capabilities. The AI Enablement Specialist will work directly with business and product teams to identify opportunities, guide solution design, troubleshoot issues, establish best practices, and build AI agents that accelerate productivity while maintaining security and governance standards.

This position bridges business innovation and technical implementation, supporting a federated AI development model while ensuring solutions remain aligned with enterprise architecture, compliance requirements, data security expectations, and Responsible AI principles.

Requirements

AI Solution Enablement & User Support

• Serve as the primary Tier 2 escalation point for AI-related support requests.
• Partner with business users and business analysts to identify opportunities for AI-enabled automation and productivity improvements.
• Provide consultation on agent design, prompt design, data grounding, and AI solution architecture.
• Coach citizen developers and power users on AI development best practices.
• Create training materials, office hours, documentation, and knowledge articles.
• Assist teams in evaluating AI use cases for feasibility, risk, and expected value.

Agent Development & Configuration

• Design, build, and maintain Microsoft Copilot Studio agents, Copilot extensions, and Claude-based business solutions.
• Configure agent instructions, topics, actions, knowledge sources, and retrieval strategies.
• Develop light integrations between AI platforms and enterprise systems using APIs, Power Platform, connectors, and workflow automation tools.
• Support testing, deployment, and lifecycle management of AI solutions.
• Implement reusable patterns and templates that accelerate AI development across the organization.

AI Platform Administration & Governance

• Monitor AI agent usage, adoption, effectiveness, and operational health.
• Troubleshoot issues involving prompts, grounding data, connectors, permissions, and integrations.
• Support governance activities including access reviews, approval processes, and policy adherence.
• Partner with Information Security, Legal, Risk, and Compliance teams to ensure AI solutions align with corporate standards.
• Assist in establishing and maintaining AI development standards and operating procedures.

Microsoft Foundry & Advanced AI Services

• Support business teams evaluating advanced AI capabilities available through Microsoft Foundry.
• Assist with proof-of-concept development and experimentation.
• Help identify opportunities for AI orchestration, document intelligence, knowledge retrieval, and workflow automation.
• Coordinate with enterprise architecture,  development teams or external consultants when advanced engineering support is required.

Cross-Functional Collaboration

• Partner closely with Product Owners, Salesforce teams, IT Operations, Information Security, Project Delivery, and business stakeholders.
• Translate business requirements into scalable AI-enabled solutions.
• Assist with roadmap planning and prioritization of AI enhancement requests.
• Stay current on emerging AI capabilities and recommend adoption opportunities to leadership.

Required Qualifications

AI & Automation Experience

• 2+ years of experience supporting, configuring, or implementing AI-powered business solutions.
• Experience with Microsoft Copilot, Copilot Studio, Claude, Power Platform, or comparable AI platforms.
• Understanding of prompt engineering, retrieval-based AI systems, and agent design concepts.
• Experience supporting end users and troubleshooting production issues.

Technical Skills

• 4+ years of experience designing, building, supporting, and enhancing business software applications, integrations, or enterprise technology solutions.
• Experience building workflows and automations using Power Automate, Power Platform, or similar technologies.
• Working knowledge of REST APIs, JSON, authentication concepts, and modern SaaS integrations.
• Familiarity with Microsoft 365, SharePoint, Teams, and enterprise data sources.
• Ability to configure connectors and light integrations without requiring full software engineering support.

Business & Consulting Skills

• Strong requirements gathering and business analysis capabilities.
• Ability to explain technical concepts to non-technical audiences.
• Experience facilitating workshops, training sessions, and user adoption initiatives.
• Strong documentation and process design skills.

Preferred Qualifications

• Experience with Microsoft Copilot Studio agent development and lifecycle management.
• Experience with Azure AI Foundry or Microsoft Foundry capabilities.
• Experience with Salesforce, ServiceNow, Microsoft Power Platform, or other enterprise business platforms.
• Power Platform, Microsoft AI, Azure AI, or related technology certifications.
• Experience working in regulated industries such as banking, financial services, mortgage, lending, or insurance.

Soft Skills

• Strong communication, facilitation, analytical, and consulting skills.
• Ability to work directly with users, ask effective discovery questions, and translate business needs into practical AI solutions.
• Comfortable balancing user enablement, hands-on technical build, governance expectations, and support responsibilities.
• Curious, adaptable, and able to learn emerging AI capabilities independently.
• Ownership mindset with a willingness to engage in both strategic enablement and tactical support work.
• Strong judgment around security, data sensitivity, policy adherence, and when to escalate to technical, risk, or compliance partners.

Our Benefits: Health, Vision, Dental, 401K, ESOP, 100% Tuition Assistance, 4 weeks paid time off, plus a few more 

About Merchants

Ranked as a top performing U.S. public bank by S&P Global Market Intelligence, Merchants Bancorp is a diversified bank holding company headquartered in Carmel, Indiana operating multiple segments, including Multi-family Mortgage Banking that offers multi-family housing and healthcare facility financing and servicing; Mortgage Warehousing that offers mortgage warehouse financing; and Banking that offers retail and correspondent residential mortgage banking, agricultural lending, and traditional community banking. Merchants Bancorp, with $18.8 billion in assets and $11.9 billion in deposits as of December 31, 2024, conducts its business primarily through its direct and indirect subsidiaries, Merchants Bank of Indiana, Merchants Capital Corp., Merchants Capital Investments, LLC, Merchants Capital Servicing, LLC, Merchants Asset Management, LLC, and Merchants Mortgage, a division of Merchants Bank of Indiana.

Merchants Bank and Merchants Capital have recently been honored with the 2025 USA Today Top Workplaces recognition, ranking 22nd nationally within the 500-999 employee category. This is the second year that Merchants has been recognized with this award. These accolades build on our strong history of workplace recognition, including being named a Best Place to Work in Indiana for seven consecutive years (2016–2022). For more information read the entire article here.