Manager Hospital Operations

Job Details

The Manager, Campus Operations is responsible for supporting day-to-day operational performance for assigned hospital departments and/or functional areas. This role partners closely with clinical leadership and operational stakeholders to promote patient flow, workforce efficiency, service excellence, and regulatory readiness. The incumbent supports process improvement initiatives, monitors operational performance metrics, and contributes to planning efforts aligned with Jefferson Health standards and organizational goals.

Job Description

Summary
The Manager, Campus Operations is responsible for supporting day-to-day operational performance for assigned hospital departments and/or functional areas. This role partners closely with clinical leadership and operational stakeholders to promote patient flow, workforce efficiency, service excellence, and regulatory readiness. The incumbent supports process improvement initiatives, monitors operational performance metrics, and contributes to planning efforts aligned with Jefferson Health standards and organizational goals.

Job Duties

• Supports cost control efforts and assists with evaluating operational budget needs; escalates risks and variances to leadership as needed.
• Collaborates with leadership and key stakeholders to establish facility operational plans aligned with Jefferson priorities related to safety, quality, patient experience, and operational performance.
• Manages and motivates teams supporting multiple initiatives to achieve shared operational goals while building effective partnerships across stakeholders.
• Proactively communicates operational issues, supports mitigation planning, and prepares reports and updates for review with leadership
• Supports implementation and refinement of workflows to streamline operations and address operational barriers and cost drivers.
• Leads and/or facilitates operational initiatives in partnership with site leadership and key stakeholders across multiple functional areas.
• Provides data and analysis to support project estimates, including identifying phases, resource needs, timelines, and potential impacts
• Delivers written and verbal updates on project progress, risks, and outcomes to operational and senior leaders
• Establishes and maintains strong working relationships with stakeholders to drive alignment, problem-solving, and sustained execution
• Supports planning for capital requests by identifying operational needs that promote safe care delivery and efficient operations, consistent with Jefferson processes.
• Participates in evaluation and implementation of operational technology enhancements to improve efficiency and align with organizational standards.
• Reviews operational data to identify gaps, inconsistencies, or risks, and supports timely corrective action planning.

Minimum Qualifications

• Bachelor’s Degree Project Management, Business, Healthcare Administration, or related field
• 5 years progressive experience in project management and/or hospital operations and
• 3 years direct management of large and complex projects
• Ability to work under pressure and meet close deadlines.
• Strong stakeholder engagement, relationship-building, and communication skills
• Ability to support complex operational initiatives across multiple departments and priorities
• Working knowledge of healthcare operations and cross-functional workflows
• Strong analytical skills and ability to use data to monitor performance and identify improvement opportunities
• Ability to apply project management techniques to maintain alignment, milestones, and deliverables
• Maintains appropriate confidentiality in working with stakeholders.
• Maintains confidentiality and professionalism when working with sensitive information

Preferred Qualifications

• Master’s Degree Project Management, Business, Healthcare Administration, or related field
• 7 years related job experience

Additional Qualifications

Physical Demands
Lift and carry 25 lbs. frequent sitting/standing, frequent keyboard use, *patient care providers may be required to perform activities specific to their role including kneeling, bending, squatting and performing CPR.

Job Description Disclaimer: This position description provides the major duties/responsibilities, requirements and working conditions for the position. It is intended to be an accurate reflection of the current position, however management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require.

Work Shift

Workday Day (United States of America)

Worker Sub Type

Regular

Employee Entity

Thomas Jefferson University Hospitals, Inc.

Primary Location Address

111 S 11th Street, Philadelphia, Pennsylvania, United States of America

Nationally ranked, Jefferson, which is principally located in the greater Philadelphia region, Lehigh Valley and Northeastern Pennsylvania and southern New Jersey, is reimagining health care and higher education to create unparalleled value. Jefferson is more than 65,000 people strong, dedicated to providing the highest-quality, compassionate clinical care for patients; making our communities healthier and stronger; preparing tomorrow's professional leaders for 21st-century careers; and creating new knowledge through basic/programmatic, clinical and applied research. Thomas Jefferson University, home of Sidney Kimmel Medical College, Jefferson College of Nursing, and the Kanbar College of Design, Engineering and Commerce, dates back to 1824 and today comprises 10 colleges and three schools offering 200+ undergraduate and graduate programs to more than 8,300 students. Jefferson Health, nationally ranked as one of the top 15 not-for-profit health care systems in the country and the largest provider in the Philadelphia and Lehigh Valley areas, serves patients through millions of encounters each year at 32 hospitals campuses and more than 700 outpatient and urgent care locations throughout the region. Jefferson Health Plans is a not-for-profit managed health care organization providing a broad range of health coverage options in Pennsylvania and New Jersey for more than 35 years.    

Jefferson is committed to providing equal educa­tional and employment opportunities for all persons without regard to age, race, color, religion, creed, sexual orientation, gender, gender identity, marital status, pregnancy, national origin, ancestry, citizenship, military status, veteran status, handicap or disability or any other protected group or status. 

Benefits

Jefferson offers a comprehensive package of benefits for full-time and part-time colleagues, including medical (including prescription), supplemental insurance, dental, vision, life and AD&D insurance, short- and long-term disability, flexible spending accounts, retirement plans, tuition assistance, as well as voluntary benefits, which provide colleagues with access to group rates on insurance and discounts. Colleagues have access to tuition discounts at Thomas Jefferson University after one year of full time service or two years of part time service. All colleagues, including those who work less than part-time (including per diem colleagues, adjunct faculty, and Jeff Temps), have access to medical (including prescription) insurance.

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