Produce Lead

Job Summary

Produce Leads are key players in making sure the Produce Team keeps our fruits, vegetables and displays looking their freshest each day. In addition to providing unparalleled guest service and supporting the Produce/Floral Team Leader in developing an amazing team, you'll be who we count on to encourage and support the team as they delight our guests with a helpful hand and a smile. To thrive in this position, you should be a team player. You know that you are only successful when those around you are set up for success. You are eager to support an amazing team, have the drive to grow your career in leadership and have the ability to inspire those around you.

Job Description

Experience Required: 6 months to 1 year; Desire to become a Non-union Team Leader.
Experience Desired: Prior experience in grocery/produce or related field
Education Desired: High school diploma or equivalent
Lifting Requirement: Up to 50 pounds
Age Requirement: At least 18 years of age

Job Responsibilities

• Maintain a safe and clean environment to ensure the safety of customers and Team Members while exceeding health and OSHA requirements.
• Provide coaching and feedback to Team Members not meeting standards and manage safety Team Member coaching events.
• Comply and perform self-assessments to maintain necessary standards and pass all Steritech, internal and external audits. Complete incident prevention checklists as required.
• Understand all Guest Service Initiatives and Measurement tools (i.e., Voice of Guest and Mystery Shoppers).
• Respond to guest calls regarding product inquiries, special orders and product requests.
• Address customer care calls when appropriate.
• Follow work designs and methods — updating them as needed. Follow 6s requirements.
• Prepare, maintain and track records concerning inventories and work processes to calculate monthly gross profits according to company policy.
• Follow company sampling requirements/suggestive selling and comply with Day of the Week Merchandising initiatives.
• Follow merchandise letters and PDPs as well as execute all sign package responsibilities and daily/weekly price changes.
• Use and navigate all required company applications resources including, but not limited to, GE Central, the RTM system and e-mail.
• Attend and conduct daily team huddles as directed by the Team Leader.
• Understand and adhere to all relevant local, state and federal laws/guidelines as well as company policies. Responsible for reporting any incidents in violation of these guidelines or policies.
• Enable unparalleled guest service by leading the team by example — constantly striving to delight and surprise our guests, vendors and stakeholders.
• Perform all functions of a Team Leader in his/her absence, when necessary and where appropriate.
• Direct Team Members by using work lists as well as understanding and performing all duties required of a clerk. This includes overseeing and evaluating all training of new and current Team Members.
• Able to work a flexible schedule and be scheduled according to needs of business including, but not limited to, the required amount of nights, weekends and holidays.
• Demonstrate strong knowledge, interest and passion for products and services associated with the role.
• Be able to write department orders, monitor ordering and supervise stocking and receiving with latest tools and technology/automated ordering systems.
• Track and reduce out of stocks and participate in taking of physical inventories. Utilize all available tools to help reduce and eliminate shrink.
• Take an active role in building the store's product assortment, throughout the year and at resets, by cultivating strong working relationships with customers, vendors and suppliers.