Hybrid - Office Tuesday-Wednesday-Thursday
Base + bonus

About the Role

Key Responsibilities

Account Growth & Sales

• Proactively contact existing and prospective customers via phone, email, and chat to identify upsell, cross-sell, and renewal opportunities
• Build and maintain a pipeline of qualified leads and opportunities within assigned accounts
• Present product/service offerings, promotions, and pricing to customers to drive revenue
• Achieve or exceed monthly and quarterly sales targets and KPIs
• Accurately document all customer interactions, opportunities, and sales activity in the CRM
• Follow up on inbound inquiries, quote requests, and warm leads in a timely manner
• Collaborate with the sales and account management team to develop strategies for account expansion

Customer Service & Account Support

• Serve as a friendly, responsive point of contact for existing customers with questions about their account.
• Resolve routine customer service issues
• Ensure a smooth, positive experience for customers throughout their lifecycle with the company
• Partner with customer support and fulfillment teams to close the loop on customer issues

General

• Stay current on product knowledge, pricing, and promotions
• Provide feedback to management on customer trends, objections, and market conditions
• Maintain a high level of professionalism and responsiveness in all customer interactions

Qualifications

• 2 years of experience in inside sales, account management, or a related field preferred
• Strong verbal and written communication skills
• Goal-oriented with a track record of meeting or exceeding targets
• Experience with CRM software (e.g., Salesforce, HubSpot) is a plus
• Excellent organizational skills and attention to detail
• Ability to multitask and prioritize in a fast-paced environment
• Positive, customer-first attitude with strong problem-solving skills

• Competitive Compensation - Base + bonus
• Benefits - Medical/Dental/Vision
• PTO