Assistant Housekeeping Manager - Hampton Inn Ellsworth

Are you an experienced hospitality professional who enjoys leading a team and takes pride in creating clean, comfortable spaces for guests? We’re seeking a Full-Time Year-Round Assistant Housekeeping Manager to join our team at the Hampton Inn Ellsworth.

In this role, you’ll work closely with the Housekeeping Manager to oversee the daily operations of the housekeeping department and help ensure our guest rooms and public areas consistently meet Hampton Inn and Witham Family Hotels standards. You’ll support the housekeeping team through training, coaching, inspections, scheduling, and day-to-day operations while helping create a positive and productive work environment.

This is a hands-on leadership position that requires strong attention to detail, excellent communication, and the ability to keep things running smoothly in a fast-paced hotel environment. If you enjoy working with a team, take pride in high standards, and are ready to grow your career in hotel housekeeping, we’d love to hear from you!

At Witham Family Hotels, we are dedicated to creating unforgettable experiences for our guests while fostering a family-like environment for our team. Proudly recognized as one of the Best Places to Work in Maine since 2022 and an Inclusive Workplace, we uphold our core values of kindness, respect, inclusion, empowerment, excellence, integrity, and family. We are an equal opportunity employer, and we believe our strength lies in our differences.

Position Details:

Status: Full-Time, Year-Round
Hours: Approximately 40 hours per week; shifts vary and may include days, evenings, weekends, and holidays
Location: Hampton Inn Ellsworth

What You May Not Know Is That We Also Offer Amazing Benefits and Perks:

• PTO (Paid Time Off): Earn up to 136 hours in your first year, prorated based on your hire date.
• Health Insurance: Multiple Aetna plans with 80% of the cost covered, including family options.
• Dental and Vision Insurance: Our dental plan includes up to 4 cleanings a year and more. We pay 80% of the cost. We also offer vision insurance.
• 401(k) Plan: Up to 4% company match.
• End of Season Bonus.
• Heating savings program in partnership with Irving and Dead River—save on heating oil and propane.
• Core Values Program: Earn points for branded swag!
• Life Insurance and AD&D: We cover the first $10,000, with additional voluntary coverage available.
• Short-Term Disability: Provided at no cost.
• Referral Bonus: Up to $1,000 per new full-time employee you refer.
• Discounts on hotel stays, dining, and spa services at our properties and selected New England Inns & Resorts collection hotels.
• Employee Recognition Programs.
• Employee Assistance Program (EAP): Free and confidential counseling services.
• Employee Relief Fund: Financial support for unexpected situations, mostly funded by our awesome teammates!
• Annual Flu Shot Clinic.
• Witham Family Hotels Gala: An annual event that recognizes YOU!
• Be part of a company that gives back—The Witham Family Hotels Charitable Fund has donated over a million dollars to local organizations.

Key Responsibilities:

• Assist the Housekeeping Manager with the daily operations of the housekeeping department
• Help lead, train, coach, and support housekeeping team members
• Assist with creating schedules and adjusting staffing based on hotel occupancy and business needs
• Inspect guest rooms and public areas to ensure cleanliness and presentation meet hotel standards
• Follow up on room deficiencies and work with the housekeeping team to address issues promptly
• Help coordinate daily assignments and ensure rooms are cleaned and ready for arriving guests
• Monitor housekeeping supplies, linens, and equipment and communicate inventory needs to the Housekeeping Manager
• Assist with maintaining proper cleaning procedures, safety standards, and sanitation practices
• Respond to guest requests and concerns in a professional and timely manner
• Communicate with the Front Desk and other departments regarding room status, maintenance needs, and guest requests
• Assist with training new team members and reinforcing hotel and departmental standards
• Help maintain a positive, respectful, and team-oriented work environment
• Step in and assist with housekeeping duties as needed to support the team
• Assist the Housekeeping Manager with administrative tasks, reports, and other departmental needs

Qualifications & Skills:

• Previous hotel housekeeping experience required
• Previous supervisory or leadership experience preferred
• Strong attention to detail and a commitment to cleanliness and quality
• Excellent communication and interpersonal skills
• Ability to lead, coach, and motivate a diverse team
• Strong organizational and time-management skills
• Ability to work independently while also being a strong team player
• Comfortable working in a fast-paced environment and adjusting priorities as needed
• Basic computer skills and ability to learn hotel and housekeeping systems
• Flexible schedule, including days, evenings, weekends, and holidays as needed
• Ability to lift up to 50 pounds and perform the physical requirements of the position

Performance Measurement:

• 90-day performance review
• Quality and consistency of guest rooms and public areas
• Team performance, communication, and attendance
• Guest satisfaction and response to housekeeping concerns
• Ability to effectively support the Housekeeping Manager and daily department operations

If you’re ready to take the next step in your hospitality career and enjoy being part of a team that takes pride in creating a great experience for our guests, apply now to join the Hampton Inn Ellsworth team!