- Location
- Lisbon
- Workplace
- Onsite
- Type
- Full-time
- Department
- Customer Service
- Closing date
- Today
- Source
- CareersPage
Description
Spanish & English Customer Service Representative
Position: Customer Service
Work Model: On-site
Language: Spanish & English
Work Schedule: Monday to Sunday, 08:00–21:00
Days Off: 2 rotating days
Attendance Bonus: €25 per 11months
Start date: 8/10/2026
Key Responsibilities
- Provide customer support via calls, emails, and chat.
- Handle information and sales inquiries, as well as complaints.
- Manage sensitive and escalated customer cases.
- Create, modify, and cancel customer bookings.
- Support ticket issuance, modifications, and cancellations.
- Provide accurate, real-time information to customers.
- Deliver a positive customer experience and tailored solutions.
Requirements
- Minimum 6 months of Contact Centre experience – mandatory.
- Fluent in Spanish and English.
- Previous tourism or travel experience is an advantage.
- Experience with Sabre, Amadeus, or Galileo is preferred.
- Strong communication, empathy, and teamwork skills.
- Flexibility to work rotational shifts.
Location: Lisbon, Portugal
Relocation Support: Not provided
Accepted Documents: EU ID, Portuguese Residence Card, Manifestação de Interesse, or qualifying valid/expired Type D work visa documentation with AIMA appointment and NIF.
Skills
Customer Service
