Desktop Support Specialist II

Axiom Space is a human space exploration company, building era-defining space infrastructure and delivering technology-driven solutions that will empower civilization to transcend Earth. Beginning with Axiom Station, successor to the International Space Station, the company is pioneering a next-generation orbital settlement that will foster groundbreaking innovation and research in microgravity and drive the global space economy of tomorrow. Today, guided by the vision of leading humanity's expansion off planet, Axiom Space is the principal provider of commercial human spaceflight services and developer of advanced spacesuits for the Moon and beyond. For more information about Axiom Space, visit www.axiomspace.com.

Axiom Space fosters a work environment inclusive of all perspectives. We are the pioneers of commercial space, leading the transformation of low-Earth orbit into a global space marketplace. Our mission-driven team is seeking a bold and dynamic Desktop Support Specialist who is fueled by high accountability, execution horsepower, and driven to understand our world, science/technology, and life itself, for the benefit of all on Earth and beyond.

POSITION SUMMARY

Since Axiom Space is a very complex work environment, we are looking for a resilient, high-energy Desktop Support Specialist, to provide enterprise-level desktop support for a high-volume user environment supporting aerospace operations. This position will act as the primary IT support contact ensuring minimal downtime for mission-critical systems.

Maintain and support workstations, laptops, peripherals, and specialized engineering systems.

KEY DUTIES & RESPONSIBILITIES

• Deliver on-site and remote support for 1,000+ users across multiple locations.
• Troubleshoot and resolve hardware, software, and network connectivity issues.
• Deploy, configure, and maintain desktop systems using enterprise tools (Intune, Azure, JAMF).
• Support CAD engineers (SolidWorks), standard users, and executive staff.
• Manage user accounts, permissions, and device provisioning lifecycle.
• Maintain IT inventory, asset tracking, and lifecycle management.
• Document incidents, create SOPs, and contribute to knowledge base improvements.
• Collaborate with infrastructure, network, and security teams for escalations.
• Provide white-glove VIP support for executives and leadership.
• Participate in IT projects such as hardware refreshes, migrations, and deployments.
• Communicating project progress, status, and potential issues to stakeholders and leadership
• Implementing and maintaining agile project management methodologies throughout the project lifecycle
• Perform additional job duties as assigned

QUALIFICATIONS: 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education & Experience

• Associate's degree or Bachelor's degree in a technology-related field and a minimum of five (5) years of relevant experience; or an equivalent combination of education, training, and experience.
• Strong knowledge of Windows OS, hardware troubleshooting, and networking basics.
• Experience with enterprise ticketing systems (Jira, ServiceNow).
• Ability to manage high ticket volume while maintaining SLA performance
• CompTIA A+ or similar certification.
• Experience with Microsoft Intune, Azure, JAMF, O365.
• Experience supporting CAD/engineering environments.
• Knowledge of IT asset management and lifecycle processes.
• Track record of making things happen in ambiguous, fast-moving environments
• Uses good judgement to problem-solve proactively, positively impacting hard challenges
• Demonstrated organization skills to meet tight deadlines with high-quality results

Core Skills

• Passion for space and the mission

• Entrepreneurial, growth mindset
• High EQ and ability to collaborate within teams and cross-functionally
• Tech-solutioning in using systems and tools to move smarter and faster

Core Competencies:

Embody our core values of leadership, innovation, and teamwork. In addition, to perform the job successfully, an individual should demonstrate the following competencies:

• Accountability
• Technical Rigor
• Execution Discipline
• Pride of Delivery

WORK ENVIRONMENT:

Generally, an office environment, but can involve inside or outside work depending on the task.

Requirements 

• This position may require access to export controlled technical data or technology subject to NASA regulations, International Traffic in Arms Regulations (ITAR), or Export Administration Regulations (EAR). In accordance with U.S. export control laws, final candidates may be required to undergo additional export control screening to determine eligibility for access. Meeting these requirements is a condition of employment.
• Management has the prerogative to select at any level for which the position is advertised
• Must be willing to work evenings and weekends as needed to meet critical project milestones

Physical Requirements

• Work may involve sitting or standing for extended periods (90% of the time)
• May require lifting and carrying up to 25 lbs. (5% of the time)
• Equipment and Machines
• Standard office equipment (PC, phone, printer, etc.)

Axiom Space is proud to be an equal opportunity employer.  Axiom Space does not discriminate on the basis of race, regional color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with disability, or other applicable legally protected characteristics.