Desktop Support Specialist

The Company

Dexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Here we are 25 years later, having pioneered an industry. And we're just getting started. We are broadening our vision beyond diabetes to empower people to take control of health. That means personalized, actionable insights aimed at solving important health challenges. To continue what we've started: Improving human health.

We are driven by thousands of ambitious, passionate people worldwide who are willing to fight like warriors to earn the trust of our customers by listening, serving with integrity, thinking big, and being dependable. We've already changed millions of lives and we're ready to change millions more. Our future ambition is to become a leading consumer health technology company while continuing to develop solutions for serious health conditions. We'll get there by constantly reinventing unique biosensing-technology experiences. Though we've come a long way from our small company days, our dreams are bigger than ever. The opportunity to improve health on a global scale stands before us.

Meet the team:

The Desktop Support Team is composed of highly skilled specialists dedicated to ensuring technology needs are met with efficiency and expertise. Each member brings a unique set of skills and a passion for solving technical challenges. From hardware imaging and updates to troubleshooting issues & software installations, our team is here to provide prompt and reliable support. We pride ourselves on our ability to communicate effectively with users of all technical levels. Our goal is to keep the Dexcom workforce running seamlessly, so they can focus on their core responsibilities. Whether they are facing a minor glitch or a major technical hurdle, you can count on us to be there every step of the way.

Where you come in:

• You want to be a member of a high-performing team who works towards a common goal and supports each other.
• You like working in a fast-paced environment.
• You have a customer-focused approach and enjoy interacting with colleagues to resolve their issues.
• You enjoy hands-on with computers, solving challenges and helping others.

What makes you successful:

• Your expert-level support for hardware, software, and operating systems on desktops, laptops, and peripherals.
• Your ability to troubleshoot and resolve complex technical issues.
• You can deliver guidance sessions for end-users on software applications, system functionalities, and best practices.
• Your proficiency in incident management, ensuring timely resolution of incidents within agreed SLAs.
• Your strong knowledge of desktop operating systems, including Windows 10/11 and macOS.
• Your working knowledge of Microsoft SCCM & Endpoint Manager/Intune platforms.
• You have certifications such as ITIL v4 Foundation, CompTIA A+, Microsoft 365 Certified: Endpoint Administrator, orequivalent.
• You have excellent communication and interpersonal skills.
• Your ability to work independently and collaboratively in a team environment.

What you’ll get:

• A comprehensive onboarding and training on the job.
• Opportunity to work in a diverse and inclusive environment with colleagues representing 45+ different nationalities.
• Hybrid working model, offering the flexibility to work both remotely and in a modern, well-equipped office space.
• 5 additional vacation days, with potential for more for parents, students, and other cases with approval.
• Opportunity to work from other countries for up to 30 days per year.
• Health Insurance including reduced premiums available for dependents.
• Life and Accident insurance coverage.
• 3rd Pillar Private Pension plan.
• Health and Wellness programs, including access to online coaching and therapy sessions.
• Fertility, Family forming, Menopause and Men’s health support services.
• Regular team-building events that foster collaboration and connection.
• Best-in-class training and career development programs.
• Exclusive discounts on restaurants, spas, clothing, gyms, entertainment, and more.
• Access to a fitness tracking app with rewards for staying active.
• Free parking space at the city center office location.

Travel Required:

• 0-5%

Experience and Education Requirements:

• Typically requires a minimum of 4-6 years of related experience and a High School diploma/certificate or equivalent.

Assigned Desk Workplace:

• Your primary location will be an office based in Vilnius.

AI in Hiring Notice: We may use AI supported tools to help make our hiring process more efficient, consistent, and accessible for candidates around the world. All hiring decisions are made by people.

At Dexcom, we are committed to providing a fair and inclusive recruitment process, and welcome candidates of all genders and gender identities to apply. If any wording in this description appears unintentionally gendered or exclusionary, please be assured this is not intentional.

Should a reasonable accommodation be necessary to aid a disability, requests should be sent to Dexcom Talent Acquisition at [email protected].

The monthly base salary for this position is from €2,202.92 to €2,850.83 gross. Final offer will depend on your qualifications, competencies, and professional experience.