- Location
- Kuala Lumpur, Malaysia
- Type
- Full-time
- Department
- Finance
- Seniority
- Senior
- Experience
- 3+ years
- Education
- Certification
- Source
- Workday
Description
KEY ACCOUNTABILITIES
Service Performance and Issue Resolution
Execute daily Indirect Tax operational tasks (e.g., preparation of indirect tax returns, filing of indirect tax returns, conduction of indirect tax reconciliations, support in handling local indirect tax audits and performance of tax Intrastat and EC Sales local reportings), including more complex or higher-value cases, as well as supporting the monitoring of legal requirements, ensuring timely and accurate execution according to defined work instructions and SLAs
Monitor own KPIs and SLAs and take corrective actions in case of deviations
Handle operational issues and exceptions and ensure timely resolution
Escalate structural issues, risks, and recurring defects to the relevant stakeholders
Act as a first point of contact for operational queries from junior colleagues and provide informal guidance on complex topics
Ensure timely execution of Tax activities aligned with closing calendars and reporting deadlines
Process Improvement and Standardization
Support standardization and continuous improvement of Indirect Tax processes and procedures jointly with Group Tax (Headquarter)
Support the monitoring of legal developments (e.g., new tax regulations and subsequent implementation)
Work closely with the B2C process management team and Group Tax (Headquarter) to support continuous improvement of underlying processes
Support the rollout of new or changed process designs, systems and tools into the operational line (e.g., support system upgrades and other change management projects) working closely with the OS&S Transform layer
Collect improvement ideas and contribute to the operational improvement backlog
Participate in pilot activities, testing, and training related to changes impacting the operational line
Ensure adherence to compliance standards including local and international tax regulations, accounting standards (IFRS, GAAP), and audit requirements
Stakeholder Management and Communication
Collaborate with the Indirect Tax Manager to ensure alignment between execution and operational targets
Work in close partnership with Group Tax ensuring consistency in operations, compliance and reporting
Engage with Specialists and Team Leads within Book-2-Close and adjacent processes to ensure coordinated service delivery
Liaise with local tax authorities, auditors, and external consultants as required
Communicate effectively with internal business units on tax implications and compliance requirements
JOB REQUIREMENTS
Education
University degree Accounting, Finance, Taxation, Law, or related fields
Advanced certifications in Tax (e.g., CTA, CTP, ATP, CPA, CTA, ACCA, or equivalent) are advantageous
Relevant vocational education with significant experience may be considered
Experience
3–5 years of experience in a process- or function-related operational role
Experience working with SAP and tax/reporting systems (e.g., OneStream)
Experience performing root-cause analysis and supporting system/process improvement initiatives, including change management (i.e., end user training)
Knowledge and skills
Strong attention to detail for financial documentation and closing evidence
Ability to handle confidential financial records securely
Comfortable coordinating with Controlling, Accounts Payable, Accounts Receivable, and other finance stakeholders
Knowledge of tax compliance, local tax laws and international tax regulations, tax audits, and regulatory reporting
Other requirements
Solid knowledge of indirect taxes in multiple legislations, transfer pricing, and tax risk management processes
Proficiency in SAP, tax systems, reporting tools (e.g., OneStream) and workflows
Knowledge of internal controls and audit compliance requirements
Knowledge of global tax regulatory developments, BEPS / GloBE / Pillar 2 regulations, and accounting standards
