People Operations Lead (Senior Manager)

Who We Are 

2nd Order Solutions (2OS) is a boutique consulting firm that provides outstanding results in the credit and risk industry to clients all over the world.  We offer a casual office environment, hybrid work schedules (spend at least 50% of your time in the office), competitive medical, dental, vision and retirement benefits, and a team-oriented environment where our associates genuinely enjoy working together. 

Our goal is to make 2OS a great place to work for all, and our passion is our people. We never settle for “good enough” as we constantly strive to continue growing as a business for our team and to create an environment rooted in development and growth.   

Overview 

The People Operations Lead will be a key member of the Staff team at 2OS, responsible for managing and optimizing core human resources functions with a focus on benefits administration, HRIS management, payroll, and performance management. This role will serve as the primary point of contact for employee experience-related processes, ensuring that systems and programs are efficient, compliant, and aligned with company values. 

The ideal candidate is detail-oriented and proactive, owning HR operations in a small business, with a strong emphasis on confidentiality, employee support, and continuous improvement of people processes as we continue to grow. 

Key Responsibilities 

Total Rewards Administration

• Own administration of all employee benefits programs, including health, dental, vision, 401(k), and other retirement offerings 

• Serve as the primary liaison with our benefits, brokers and vendors 

• Manage open enrollment processes, including employee education and communications 

• Ensure accurate setup and maintenance of employee benefit elections in HRIS/payroll systems 

• Monitor benefits utilization and recommend improvements to plan design and cost efficiency 

• Ensure compliance with applicable regulations (e.g., ACA, ERISA, COBRA, etc.)  

• Support employees with benefits-related questions and issue resolution 

• Support semi-annual compensation benchmarking and review

Payroll Coordination 

• Coordinate and process semi-monthly payroll, across multiple states 

• Ensure accurate payroll inputs, including benefit deductions, bonuses, reimbursements, and adjustments 

• Maintain payroll records and ensure compliance with federal, state, and local requirements 

• Partner with Finance on reconciliation of payroll, including retirement contributions and benefit deductions 

• Support setup of payroll tax registrations in new states as needed 

• Continuously improve payroll processes for accuracy and efficiency 

HRIS Administration & Systems Ownership 

• Serve as the administrator of the company’s HRIS (Paylocity) 

• Own system configuration, data integrity, user access, and reporting 

• Ensure accurate and timely updates across employee records, compensation, benefits, and payroll data 

• Partner with Finance and leadership to improve reporting and data visibility 

• Evaluate and implement system enhancements, integrations, and new features 

• Troubleshoot system issues and serve as the internal expert on HR technology 

Performance Management 

• Own and continuously improve the company’s performance management processes 

• Coordinate performance review cycles, including timelines, tools, and communications 

• Track performance outcomes and identify trends to inform leadership decisions 

• Update existing and build out descriptions for new roles / job families

Other:  

• Support broader team initiatives as needed, including coordinating offsites, identifying and managing guest speakers, recruiting and facilitating access to training and professional development opportunities 

• Serve as an HR consultant to a defined level of consultants, providing guidance on performance, employee relations, and development