- Location
- South Africa
- Workplace
- Hybrid
- Type
- Internship
- Seniority
- Internship
- Source
- Workday
Description
We exist to create positive change for people and the planet. Join us and make a difference too!
Job Title: Client Success Coordinator
Location: Pretoria
Purpose of the Role
To support the Client Success team with the administration of client transition fees, ensuring clients receive timely and accurate communication and invoices.
Key Responsibilities & Accountabilities:
- Issue transition-fee notifications and confirmations to clients through Salesforce.
- Arrange for the relevant transition-fee invoices to be raised and issued.
- Maintain accurate client, case and communication records within Salesforce.
- Monitor responses and follow up with clients where required.
- Escalate client questions, objections or concerns to the appropriate team member.
- Track completed and outstanding notifications and invoices.
- Support the wider team with transition-related administration.
Skills:
- Excellent written and verbal communication skills.
- Fluent in English
- Strong organisational skills with the ability to prioritise and manage multiple cases simultaneously.
- High attention to detail and accuracy
- Confident using digital systems; Salesforce experience is helpful but not essential.
- Good organisational skills and ability to manage a high volume of tasks
- Knowledge of SAP or similar ERP systems
- Client-centric and service-driven
- Proactive and responsive
- Agile and adaptable in a fast-paced operational environment
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About Us
BSI is a business improvement and standards company and for over a century BSI has been recognized for having a positive impact on organizations and society, building trust and enhancing lives.
Today BSI partners with more than 77,500 clients in 195 countries and engages with a 15,000 strong global community of experts, industry and consumer groups, organizations and governments.
Utilizing its extensive expertise in key industry sectors - including automotive, aerospace, built environment, food and retail, and healthcare - BSI delivers on its purpose by helping its clients fulfil theirs.
Living by our core values of Client-Centricity, Agility, and Collaboration, BSI provides organizations with the confidence to grow by partnering with them to tackle society’s critical issues – from climate change to building trust in digital transformation and everything in between - to accelerate progress towards a better society and a sustainable world.
BSI is an Equal Opportunity Employer dedicated to fostering a diverse and inclusive workplace.
