Senior, Infrastructure Services

Department: Professional Services

Employment Type: Permanent

Location: India, Bangalore

Description

Responsibilities

• Configure, maintain, and support customer ERP environments, including abas ERP systems.
• Administer and maintain Linux-based server infrastructures and related technologies.
• Manage virtualization platforms and associated infrastructure components.
• Perform system health checks and proactive maintenance activities.
• Ensure infrastructure reliability, availability, and performance.

• Install and configure ERP application updates, patches, service packs, and upgrades.
• Perform Linux operating system updates and maintenance activities.
• Support customer migrations, platform upgrades, and infrastructure modernization initiatives.
• Validate system functionality after maintenance activities and upgrades.

• Monitor systems, services, and infrastructure components to identify and address issues proactively.
• Conduct performance analysis, capacity planning, and system optimization activities.
• Investigate infrastructure bottlenecks and recommend improvements.
• Implement best practices for system stability, security, and operational efficiency.

• Act as a technical point of contact for customers regarding infrastructure-related topics.
• Coordinate maintenance activities, upgrades, and service requests with customers.
• Communicate technical information clearly to both technical and non-technical audiences.
• Support incident resolution and collaborate with internal teams to ensure timely issue resolution.

• Work closely with Consulting, Helpdesk, Professional Services, and Development teams.
• Participate in customer projects, infrastructure implementations, and cloud initiatives.
• Support project planning, execution, and post-implementation activities.
• Contribute technical expertise to cross-functional project teams.

• Manage and maintain customer remote support and maintenance connections.
• Support network connectivity, firewall configurations, and secure remote access solutions.
• Ensure compliance with security and operational standards.

• Document processes, standards, and technical procedures.
• Provide knowledge transfer and mentoring to team members.
• Contribute to the development of best practices and service improvements.
• Stay current with emerging technologies and industry trends.

Skills, Knowledge & Expertise

• Secondary education diploma, technical degree, or equivalent professional experience in Information Technology, Computer Science, or a related field.

• 3-5 years of professional experience in Infrastructure Services, Linux System Administration, Managed Services, or a comparable technical role.

• Strong experience in Linux system administration, server infrastructure, and operating system architecture.
• Experience with virtualization technologies such as VMware, Hyper-V, Proxmox, or similar platforms.
• Experience managing enterprise application environments and supporting business-critical systems, including ERP and related infrastructure.
• Proven experience performing system upgrades, patching, maintenance, troubleshooting, and infrastructure lifecycle management.
• Solid understanding of system monitoring, performance analysis, and optimization techniques.
• Knowledge of networking fundamentals, including TCP/IP, DNS, VPNs, firewalls, and remote connectivity solutions.
• Experience with remote access, remote support, and customer maintenance technologies.
• Familiarity with Active Directory, Docker, and modern infrastructure technologies is an advantage.
• Strong analytical and problem-solving skills with the ability to identify root causes and implement effective solutions.
• Ability to work effectively both independently and within cross-functional teams while maintaining a structured, quality-focused approach.

• Experience supporting ERP systems, preferably abas ERP.
• Knowledge of Docker and container technologies.
• Experience with Active Directory and Windows Server administration.
• Familiarity with cloud-hosted environments and managed services.
• Experience working within customer-facing consulting or professional services organizations.
• German language skills are considered an advantage.

• Strong analytical and problem-solving capabilities.
• Excellent customer service and communication skills.
• Ability to work independently and manage multiple priorities.
• Structured and solution-oriented approach to work.
• High level of attention to detail and quality.
• Strong teamwork and collaboration skills.
• Ability to perform effectively in dynamic and fast-paced environments.
• Commitment to continuous learning and professional development.

• Fluent English (written and spoken) required.
• German language skills are considered an advantage.