Senior IT Services Technician

At DraftKings, AI is becoming an integral part of both our present and future, powering how work gets done today, guiding smarter decisions, and sparking bold ideas. It’s transforming how we enhance customer experiences, streamline operations, and unlock new possibilities. Our teams are energized by innovation and readily embrace emerging technology. We’re not waiting for the future to arrive. We’re shaping it, one bold step at a time. To those who see AI as a driver of progress, come build the future together.

The Crown Is Yours

As a Senior IT Services Technician, you'll be at the forefront of delivering exceptional IT support, ensuring our team stays connected and productive. Leveraging your technical expertise and problem-solving passion, you'll drive the success of our IT operations. In this role, you'll have the chance to innovate, grow your skills, and tackle new challenges, all while contributing to the evolution of our technology.

What You'll Do as a Senior IT Services Technician

• Provide exceptional, customer-first IT support for various devices and platforms, including Windows, macOS, iOS, and Android.

• Manage and administer enterprise IT systems, ensuring smooth operations and foundational network support.

• Collaborate with IT peers and other team members to troubleshoot and resolve technical issues.

• Utilize ITIL/ITSM principles to efficiently handle and resolve support requests.

• Continuously enhance your technical skills and pursue relevant certifications to stay ahead of industry trends.

• Participate in and contribute to strategic IT projects that drive innovation and growth.

What You'll Bring

• At least 3 years of experience in enterprise support, with strong knowledge of operating systems, network infrastructure, and enterprise technologies like O365 and G Suite.

• Hands-on experience with device management tools such as Intune, SCCM, or JAMF, and familiarity with DNS, DHCP, MS Active Directory, and Azure.

• Exceptional organizational skills, attention to detail, and a technology-driven approach to problem-solving.

• Ability to multitask, collaborate effectively within a team, and communicate clearly with a positive attitude.

• Proficiency in English, with the ability to work on-site in Las Vegas 3x/week.

• A solid understanding of scripting languages like PowerShell, with preferred certifications in Microsoft, CompTIA, ITIL/HDI, or Customer Service.

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Join Our Team

We’re a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston. As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment. Don’t worry, we’ll guide you through the process if this is relevant to your role.

The US hourly rate for this full-time position is 30.00 USD - 37.50 USD, plus bonus, equity, and benefits as applicable. Our ranges are determined by role, level, and location. The compensation information displayed on each job posting reflects the range for new hire pay rates for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific pay range and how that was determined during the hiring process. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.