- Salary
- $18 – $20/hr
- Location
- Greensboro, North Carolina, US
- Type
- Full-time
- Department
- Operations
- Source
- BetterTeam
Description
Warehouse Supervisor – 1st Shift
Job Summary:
We are seeking an experienced, hands-on Warehouse Supervisor to oversee our daily warehouse, shipping, receiving, and order fulfillment operations.
This position is responsible for supervising warehouse associates, prioritizing daily orders, maintaining accurate inventory, coordinating shipments, and ensuring customer orders are picked, packed, and shipped accurately and on schedule.
The ideal candidate must have previous warehouse supervisory experience, strong computer skills, and hands-on experience with UPS WorldShip, FedEx shipping systems, USPS, and LTL shipments. Because approximately 90% of our customer orders are received electronically, the candidate must be highly comfortable working with email, computer systems, shipping software, and electronic work orders.
This is a working supervisor position. The Warehouse Supervisor will be expected to lead the team while also assisting with picking, packing, shipping, receiving, forklift operation, and other warehouse activities when necessary.
Key Responsibilities:
- Supervise and coordinate the daily activities of warehouse associates.
- Assign work, establish daily priorities, and monitor productivity to ensure orders are completed on time.
- Review customer orders received through email, work orders, and computer systems.
- Ensure employees correctly identify, pull, count, pack, and ship products according to customer requirements.
- Verify customer-specific instructions and special shipping requirements before orders leave the facility.
- Oversee daily shipments using UPS, FedEx, USPS, and LTL carriers.
- Operate and supervise the use of UPS WorldShip, FedEx shipping systems, and other shipping software.
- Verify shipping addresses, service levels, package quantities, weights, dimensions, and shipping documentation.
- Ensure shipping labels, packing lists, and required documentation are accurate and included with every order.
- Coordinate incoming shipments, receiving, storage, and movement of materials throughout the warehouse.
- Maintain accurate inventory and warehouse bin locations.
- Investigate and resolve inventory discrepancies, incorrect shipments, shortages, and fulfillment issues.
- Ensure inventory transactions are accurately entered into company computer systems.
- Coordinate the movement of materials between the warehouse and production floor.
- Monitor order status and prioritize urgent or time-sensitive customer shipments.
- Train new and existing warehouse employees on company procedures, shipping processes, equipment operation, and safety requirements.
- Monitor employee performance, attendance, productivity, and quality of work.
- Maintain an organized workflow and ensure warehouse employees are being utilized efficiently.
- Assist management with improving warehouse procedures, productivity, inventory accuracy, and shipping efficiency.
- Communicate with customer service, production, purchasing, and management regarding order or inventory issues.
- Assist customers who pick up orders from the shipping/receiving area.
- Safely operate forklifts and other warehouse equipment.
- Ensure forklifts and warehouse equipment are inspected and maintained appropriately.
- Maintain a clean, organized, and safe warehouse, shipping, and receiving area.
- Ensure employees follow all company safety policies and procedures.
- Participate in physical inventory counts and cycle counts as required.
- Perform picking, packing, shipping, receiving, loading, unloading, and other warehouse duties when necessary.
- Perform other related duties and special projects as assigned by management.
Required Qualifications:
- Previous Warehouse Supervisor, Warehouse Lead, or similar leadership experience required.
- Strong previous experience in warehouse, shipping, receiving, inventory, and order fulfillment operations.
- Forklift operating experience required.
- Experience with UPS WorldShip and FedEx shipping systems required/preferred.
- Experience processing UPS, FedEx, USPS, and LTL shipments.
- Strong computer skills and ability to learn company software quickly.
- Must be highly comfortable using email, electronic work orders, shipping software, and computerized inventory systems.
- Strong knowledge of warehouse picking, packing, shipping, receiving, and inventory procedures.
- Ability to read and understand customer orders, work orders, product specifications, part numbers, and special instructions.
- Experience preparing and reviewing shipping documents, packing lists, bills of lading, and shipping labels.
- Strong leadership and employee-management skills.
- Ability to assign work and hold employees accountable for productivity, accuracy, and safety.
- Excellent organizational and time-management skills.
- Strong attention to detail and commitment to order accuracy.
- Ability to troubleshoot shipping, inventory, and order fulfillment problems.
- Good verbal and written communication skills.
- Basic math skills, including quantities, weights, measurements, package dimensions, and inventory calculations.
- Dependable attendance and punctuality.
- Ability to work effectively in a fast-paced environment and manage multiple priorities.
Preferred Experience:
- 3+ years of warehouse, shipping, and receiving experience.
- 1–3+ years of warehouse supervisory or team-lead experience.
- Experience supervising warehouse associates in a production, printing, manufacturing, distribution, or fulfillment environment.
- Experience working with printed materials, labels, promotional products, or similar products is a plus.
- Experience coordinating LTL freight and working with freight carriers is preferred.
Physical Requirements:
- Ability to regularly lift and move cartons weighing up to 50 lbs.
- Ability to load and unload cartons from pallets and skids.
- Ability to stand and walk for extended periods.
- Ability to bend, reach, push, pull, lift, and perform repetitive warehouse activities.
- Ability to safely operate a forklift and other warehouse equipment.
Schedule:
- 1st Shift – Full-Time
What We Are Looking For:
We are looking for an experienced supervisor who can take ownership of the warehouse operation rather than simply assign tasks.
The successful candidate should be comfortable leading employees, managing daily shipping priorities, maintaining inventory accuracy, communicating with other departments, and stepping in to perform warehouse work when needed.
This position requires someone who is organized, dependable, computer literate, detail-oriented, and capable of keeping the warehouse team productive while ensuring customer orders are shipped accurately and on time.
Benefits offered:
- Medical, Vision and Dental Insurance
- Paid Time off
Skills
Customer ServiceForklift
