AI & Business Intelligence Program Manager

AI & Business Intelligence Program Manager I Tripadvisor

About Tripadvisor 

The Tripadvisor Group connects people to experiences worth sharing, and aims to be the world’s most trusted source for travel and experiences. We leverage our brands, technology, and capabilities to connect our global audience with partners through rich content, travel guidance, and two-sided marketplaces for experiences, accommodations, restaurants, and other travel categories. The subsidiaries of Tripadvisor, Inc. (Nasdaq: TRIP), include a portfolio of travel brands and businesses, including Tripadvisor, Viator, and TheFork. 

The AI & Business Intelligence Program Manager leads the end-to-end execution of data strategy and AI initiatives across Tripadvisor’s Travel Experiences. Positioning yourself at the intersection of business intelligence, product, and customer operations, you will translate complex machine learning models, predictive traveler trends, and generative AI features into tangible operational strategy. You will maintain program momentum, unblock technical and cross-functional teams, and regularly deliver high-level BI and performance updates to executive leadership.

Job Location: Hybrid

This role is a hybrid position that requires 2/3 days per week in our London Office.

Key Responsibilities

• Drive Executive & Business Updates: Establish clear reporting cadences for leadership, translating AI model performance, traveler engagement trends, and BI dashboard metrics into executive-ready status updates.

• Orchestrate AI & BI Roadmaps: Direct complex, cross-functional programs spanning Data Engineering, AI/ML, Product, and Traveler CX teams to ensure business intelligence initiatives land on time.

• Deliver Operational Momentum: Maintain project management rigor across data pipelines, predictive search features, dynamic pricing models, and AI support systems—tracking milestones and holding dependencies accountable.

• Translate Data into Strategy: Partner with CX and Product leadership to convert traveler behavior data and BI reporting into actionable operational changes that reduce friction across the booking and trip lifecycle.

• Unblock Technical & Organizational Friction: Proactively identify bottlenecks in data availability, BI tool integrations, or cross-team alignment, delivering clear resolution paths before project schedules slip.

Qualifications

• Experience: 4–6 years of program management experience leading technical AI, business intelligence, or data strategy initiatives.

• BI & AI Competency: Strong command of business intelligence frameworks, visualization tools (e.g., Looker, Tableau), SQL, and practical understanding of AI/ML lifecycles (including Generative AI and predictive modeling).

• Cross-Functional Leadership: Proven ability to manage complex technical roadmaps involving data engineers, data scientists, product managers, and business stakeholders.

• Executive Communication: Exceptional talent for synthesizing data-heavy technical concepts into compelling, structured updates for non-technical executives.

• Domain Empathy: Deep interest in online travel, marketplace dynamics, and traveler journey optimization.

Preferred Qualifications

• Background in travel tech, e-commerce marketplaces, or consumer-facing digital platforms.

• Certifications in program management (PMP, CSM) or advanced credentials in Business Intelligence / Data Strategy.

What We Offer 

• Competitive compensation packages (routinely benchmarked against the latest industry data), including base salary and annual bonuses
• “Work your way” with flexibility to suit your lifestyle. Tripadvisor Group takes a remote-friendly approach to collaboration across a worldwide team, with the option to join on-site as often as you’d like or as required by your team.
• Flexible schedule. Work-life balance is ingrained in our culture by design. Trust and accountability make it work.
• Donation matching. Give back? Give more! We match qualifying charitable donations annually.
• Tuition assistance. Want to level up your career? We love to hear it! Receive annual support for qualified programs.
• Lifestyle benefit. An annual benefit to spend on yourself. Use it on travel, wellness, or whatever suits you.
• Travel perks. We believe that travel is employee development, so we provide discounts and more.
• Employee assistance program. We’re here for you with resources and programs to help you through life’s challenges.
• Health benefits. We offer great coverage and competitive premiums.
• Generous referral scheme. Help us grow and be rewarded with generous awards for referring successful candidates.

Our Cultural Pillars:

Traveler first

We exist to create value for our customer, the traveler. We enable our suppliers and partners to unlock this value. Their collective behaviors and insights are what drives us. 

Execution is our edge

We act fast, experiment, learn from failure, iterate, and improve the solutions of tomorrow across every aspect of our business. Our execution is agile, data-driven, prioritised, and built to scale. We assume no problem is someone else’s problem and finish what can be done today, knowing tomorrow will bring fresh challenges. 

We succeed together

The best outcomes are driven by empathic, humble, and diverse subject matter experts working toward shared goals. We collaborate relentlessly, challenge assumptions, give actionable feedback, and set each other up for success through empowered teams with a clear charter. We transparently take ownership of our growth, individually and as a team. We celebrate the quality of our effort, our learnings, and our collective achievements.

We strive to create an accessible and inclusive experience for all candidates. If you need a reasonable accommodation during the application or the recruiting process, please make sure to reach out to your individual recruiter or our team at [email protected].

If you have any additional questions about careers at Tripadvisor you can email us at [email protected]. We have all the answers!