This is a varied position with a senior level of responsibility within the Business Operations team, within Investment Manager Services (Hang Zhou Region). This Business Operations Senior Associate acts as a secondary contact point for all internal/external clients. The team is responsible for trade confirmation, trade process, trade settlement, and reporting of trade instructions from clients. The team is also responsible for processing directed lending instructions, wire transfers, and trade exceptions. The candidate is require to ensure service delivery to both internal and external clients, ensure timely response to client initiated queries, and escalation of any unresolve matters to manager for best resolution solution.

The characteristics of this role are:

• Provide a high standard of  support to both internal or external clients

• Embrace State Street’s “corporate values” and support a work environment reflective of those values

• Effectively communicate with clients, custodians, brokers, managers, and peers within State Street

• Be a strong team player and demonstrate dedication to group and company goals

• Demonstrate professional maturity and effective time management

• Demonstrate the ability to analyse a problem, obtain and evaluate information, and reach sound conclusions

Prime Functions:

• Ensure all internal/external clients’ inquiries are logged and resolved in a timely and satisfactory manner

• Ensure all daily and monthly services are delivered in accordance with relevant client SLA’s

• Ensure all transactions are processed on a daily basis

• Participate in semi-annual broker review meetings

• Facilitate new market initiatives setup

• Contribute to team initiatives around audit, risk management

• Complete special tasks and projects assigned by the supervisor or manager.

Supplemental:

• Work effectively with peers locally and across the region to achieve common goals

The Candidate:

The ideal candidate will have the following attributes:

• Excellent attention to detail

• Must be responsible and take ownership to the job which is allocated

• Must be organised and able to multi-task often working to tight deadlines.

• Must have demonstrated an ability to handle numerous activities and to prioritize work effectively.

• Must be pro-active and be a problem solver

• Must be highly professional interacting with several departments within the company

• Must be flexible often dealing with ad-hoc queries from clients.

• Must demonstrate an understanding of the risks involved in the processes and reflect this in their approach to work prioritisation

• A team player

Qualifications & Experience:

• BS/BA degree preferred.

• Minimum of Associates degree and 2-4 years of prior business experience.

• Understanding of the Investment Management industry, with a minimum 2 years industry experience

• Understanding of Investment Manager Operations, particularly around processes and key deliverables

• Proven ability to communicate in a clear, concise and professional manner

• Strong time management skills with the ability to prioritise under pressure

• Good understanding of State Street operations - technical, systems, policies and procedures - is an advantage

• PC skills with an excellent understanding of Microsoft Word, Outlook, and Excel.