IT Specialist 2

Description

About Nextworld

Nextworld helps companies solve their most complex, process-intensive back-office challenges. Our no-code platform empowers teams to automate workflows, extend ERP capabilities, and move faster than ever — without writing a single line of code. We build for the people who run the business, not just the people who build the software.

Cloud Inventory, a Nextworld company, is a mobile-first inventory visibility platform built for operations teams who need real-time data at the point of work. Together, Nextworld and Cloud Inventory operate as a shared services organization, giving our IT team broad exposure across two distinct, fast-moving product environments.

Nextworld is looking for an IT Analyst 2 to join our shared services IT team, based out of the Greenwood Village, CO office. In this role you will be serving as a senior technical resource for end users while taking on greater ownership of system administration, infrastructure reliability, and continuous improvement initiatives with a focus the organization’s internal use of the Nextworld Platform and other cloud based back-office applications. 

You'll move beyond reactive support to proactively identify gaps, drive process improvements, contribute to IT strategy, and mentor junior team members. If you thrive on ownership, operate well in ambiguity, and want to shape how IT runs across two fast-moving software companies, this is your role.

System Administration & Advanced Support (50%) 

• Administer, monitor, and optimize the internal implementation of the Nextworld Platform and other cloud systems 
• Develop and maintain integrations between enterprise cloud systems. 
• Serve as an escalation point for complex technical issues that require deeper analysis and judgment to resolve 
• Lead root cause analysis on recurring incidents and implement permanent fixes rather than workarounds 
• Manage system patching and updates with a proactive posture toward availability and security 

Technology Analysis & Process Improvement (20%) 

• Evaluate existing IT systems and workflows to identify inefficiencies and recommend scalable solutions 
• Research, pilot, and implement new tools and technologies that support organizational growth and operational goals 
• Develop and maintain IT standards, playbooks, and runbooks that improve consistency and reduce tribal knowledge 
• Contribute to IT roadmap discussions, bringing practical perspective on what is working, what is not, and what is next 

Security & Compliance (15%) 

• Own and maintain IT security controls, including identity and access management, endpoint protection, and network security 
• Lead or support internal audits, risk assessments, and compliance reviews across all organizations 
• Monitor for security incidents and take appropriate action; escalate as needed with clear documentation 
• Ensure systems and processes remain compliant with applicable data protection policies and regulatory requirements 

Collaboration, Mentorship & Documentation (10%) 

• Partner with business unit stakeholders to understand operational needs and translate them into IT solutions 
• Mentor and support junior IT team members, providing guidance on troubleshooting approaches and best practices 
• Produce high-quality documentation for system configurations, procedures, and architectural decisions 
• Lead training and onboarding sessions for employees across both organizations 

Project Leadership (5%) 

• Lead or co-lead IT projects, including system upgrades, system migrations, application development and cross-functional implementations 
• Manage vendor relationships, coordinate procurement, and hold third parties accountable for deliverables and SLAs 
• Track project scope, risks, and outcomes; communicate status clearly to stakeholders and leadership 

Requirements

• Bachelor’s degree in Information Technology or related field, OR relevant technical certifications with 3+ years of IT experience 
• Experience with Nextworld Platform or ERP systems is preferred 
• Demonstrated  experience administering and troubleshooting enterprise IT  environments, including endpoints, networking, identity management, and  cloud platforms 
• Strong analytical and problem-solving skills — you look for root causes, not just quick fixes 
• Ability to manage multiple priorities independently, with a bias toward action and completion 
• Excellent verbal and written communication skills; able to translate technical concepts for non-technical audiences 
• Experience working in a multi-entity or shared services environment is a plus 
• Familiarity with IT security frameworks and compliance requirements (e.g., SOC 2, NIST, HIPAA) preferred 
• A customer-first orientation and the professionalism to represent IT well under pressure 

Why Nextworld

• Work on technology that solves real, complex problems for real businesses
• Collaborate with a smart, low-ego team that values craftsmanship and outcomes
• Grow your career in an environment that rewards curiosity, initiative, and ownership
• Operate across two distinct product environments — broad exposure, real variety
• Be part of a team that invests in doing IT right, not just fast

Benefits

Nextworld offers a comprehensive benefits package, including:

• Medical: Three plan options (HSA, PPO, and Surest) through UnitedHealthcare. Nextworld covers 100% of employee-only HSA plan premiums and contributes $2,000/year to your HSA.
• Dental: Two plan options (Base and Enhanced) through Principal. Nextworld covers 100% of employee-only Base plan premiums.
• Vision: Coverage through Principal (VSP network). Nextworld covers 100% of employee-only premiums.
• Flexible Spending Accounts (FSA): Medical FSA, Dependent Care FSA (up to $7,500), and Limited Purpose FSA available through Rocky Mountain Reserve.
• Health Savings Account (HSA): Available with HSA medical plan enrollment. 2026 contribution limits: $4,400 (individual) / $8,750 (family).
• Flexible Vacation Time (FVT): Non-accrual flexible vacation time — take the time you need to rest and recharge.
• Short-Term Disability: Company-paid; 60% of base earnings, up to $2,500/week, for up to 12 weeks.
• Long-Term Disability: Company-paid; 60% of base earnings, up to $10,000/month, through Social Security Normal Retirement Age.
• Basic Life & AD&D: $50,000 policy at no cost to the team member.
• Voluntary Life Insurance: Additional coverage available for team member, spouse, and children.
• Hospital Indemnity Insurance: Voluntary plan paying cash benefits for hospital stays.
• Critical Illness Insurance: Voluntary coverage including hospitalization from infectious diseases.
• Accident Insurance: Voluntary plan paying flat-dollar benefits for covered accidental injuries.
• 401(k): Nextworld matches up to 4% of gross compensation each pay period. Pre-tax and Roth options available through Fidelity. 2026 IRS limit: $24,500 (plus catch-up contributions for eligible team members).
• Employee Assistance Program (EAP): 3 free counseling sessions per issue per year, plus work-life services, through ComPsych — 100% confidential and free to team members and dependents.
• Pet Insurance: Voluntary coverage through Nationwide.
• Paid Sick and Safe Time (PSST): In accordance with Colorado law and Nextworld policy.

Expected Hiring Range: $73,000 to $85,000 DOE