- Salary
- $16 – $23/hr
- Location
- Norfolk, Virginia, US
- Type
- Full-time
- Department
- Healthcare
- Source
- BetterTeam
Description
Our OBGYN practice is seeking to enhance our clerical staff with the addition of a new full-time member to our dynamic team. The right candidate should possess a desire to provide high-quality customer service with efficiency and compassion. A growth mindset is vital in this position as we all have an opportunity to learn more every day.
Essential Functions:
- Answering phones and assisting patients via our multiphone system.
- Prioritizing tasks in an ever-evolving environment.
- Checking patients in and out and updating demographic information.
- Reviewing provider schedules to identify and correct as appropriate.
- Obtaining insurance benefits for patients and quoting payments due at the time of service.
- Collecting Payments.
- Processing incoming and outgoing referrals.
- Navigating our electronic medical record.
- Processing appointment requests via portal, email, and phone.
- Protecting patient health information.
- Various other tasks as needed to meet the needs of our practice.
Qualifications and Requirements:
- The desire to learn.
- The ability to multitask.
- Excellent attention to detail.
- Great customer service skills.
- Experience with insurance is a plus.
- Prior customer service experience is a must.
- Computer efficiency.
- Prior use of an electronic medical record (especially Athena) is a plus.
Some of the things you can expect once joining our team:
- Paid time off that will increase with tenure.
- Major Federally recognized holidays off with pay.
- A competitive benefits package with optional supplemental benefits.
- Leadership is dedicated to cultivating and maintaining an environment that is positive and fuels growth.
- Opportunities that provide healthy challenges.
- Coworkers push you to succeed.
Skills
Customer Service