EMERGENCY MEDICAL DIRECTOR

To perform responsible administrative work in managing the Emergency Medical Services (EMS) Division of the Emergency Services Department.


An employee in this classification performs complex administrative and supervisory work in the coordination of EMS emergency and non-emergency activities of the department. Work involves handling various managerial areas to include operations, training, billing, coordinating services with other agencies, overseeing the County wide medical First Responder Program, participating in community projects, and participating in regional and state organizations to benefit and improve the department; responding to emergencies as needed, ensuring the best possible control in emergency situations in order to protect the lives and property of those in need of assistance; and assisting to ensure department compliance with all applicable policies, procedures, laws, regulations, and standards of quality and safety. Work is performed under general direction and is evaluated on the basis of attainment of individual and division goals and objectives, periodic conferences, activity reports, feedback from other agencies and public support

• Serves as System Administrator for EMS Plan. Responsible for compliance, maintaining and updating EMS System Plan as required. Responsible for updating and implementing EMS protocols, procedures and policies as required.
• Supervises department employees, which includes such duties as instructing, assigning and reviewing work, maintaining standards, acting on employee problems, selecting new employees, appraising employee performance, recommending promotions, discipline, termination and salary increases.
• Plans, organizes and directs activities of the Emergency Medical Service Department, working closely with emer­gency communications, law enforcement, volunteer emergency services and other County departments as necessary in order to provide effective emergency medical response; develops and implements evaluation procedures to determine quality of emergency medical service provided; reviews administrative and activity reports prepared by department staff.
• Supervises, plans, coordinates and directs Department operations, ensuring departmental compliance with all applicable policies, procedures, laws, regulations and standards of safety.
• Advises personnel of changes in federal, state and local laws governing emergency medical services; ensures that subordinates receive orientation and training required for assigned positions; establishes, interprets and enforces standard operating procedures for the various programs.
• Reviews the work of subordinates for completeness and accuracy; evaluates and makes recommendations as appropriate; offers advice and assistance as needed.
• Oversees training, development and certification of department staff members and schedules and conducts exercises and drills. 
• Coordinates and oversees the activities of the Medical First Responder program.
• Ensures that billing function is properly completed for services provided by Bladen County EMS and volunteer rescue squad providers within the EMS System Plan. Makes recommendations for contracts with outside vendors regarding billing services. 
• Interacts and communicates with other emergency service agencies, medical control physician, and the dispatch center to coordinate effective response to crisis situations.
• Prepares and implements EMS protocols.

 

• Develops, prepares, reviews, and maintains the EMS budget. Monitors spending and ensures all applicable procedures and policies are followed in budget management.
• Responsible for equipment, property and personnel to ensure compliance with applicable policies, procedures, coeds and/or standards; ensures the proper maintenance of assigned equipment and vehicles. Ensures maintenance records are maintained.
• Inspects equipment, property and personnel to ensure compliance with applicable policies, procedures, codes and/or standards; ensures the proper maintenance of assigned equipment and vehicles; maintains maintenance records.
• Determines the need for new equipment and apparatus for rescue units; researches and recommends purchases.
• Addresses school and public organizations regarding the activities and programs of the Department; explains departmental operations and promotes public understanding, awareness and relations.
• Attends required state and regional meetings, conferences, training courses and seminars to maintain knowledgeable of industry trends and technology.
• Performs general administrative work as required, including conducting and attending meetings, preparing reports and correspondence, reviewing correspondence and reports, copying and filing documents, etc.
• Receives and/or reviews various forms, reports, correspondence, policies, directories, manuals, reference materials, or other documentation; completes, processes, forwards, or retains as appropriate.
• Prepares and/or reviews a variety of reports and documents including monthly call reports, monthly billing reports, monthly maintenance reports, billing information, training reports, infection control information, policies and procedures, standing orders, dispatch guides, requisitions, purchase orders, counseling forms, ambulance run reports, memos, correspondence, etc.; reviews all reports prepared by subordinates.
• Operates a variety of office equipment to include a computer, printer, scanner, two-way radio, telephone, calculator, copier, audio-visual equipment, etc. Utilizes various EMS equipment and medical tools and ensures subordinate personnel are trained in the use of the same.
• Interacts and communicates with various groups and individuals such as state and federal officials, employees, immediate supervisor, customers, EMS medical director, medical control physician, general public, hospital staff, nursing home staff, and EMS Advisory/Quality Control/Peer Review Committee.
• Prepares, maintains and updates contracts with EMS providers, including volunteer rescue squads as required.
• Provides technical assistance to and confers with the County Manager in the areas of EMS. Provides input in developing goals, policy and procedures for County programs.
• Coordinates with other County departments, municipalities, industries and businesses, physicians and hospital personnel, rescue squads and other groups and individuals as appropriate or necessary to provide the best possible emergency services to the public.
• Performs related duties as required.

• Thorough knowledge of the methods, procedures and policies of the Department as they pertain to the performance of duties of the Emergency Medical Services Division Director. 
• Thorough knowledge of the terminology and various professional languages used within the department. 
• Thorough knowledge of the functions and interrelationships of County and other governmental agencies. 
• Knowledge of the role of the position in relation to entire County operations. 
• Knowledge of the laws, ordinances, standards and regulations pertaining to the specific duties and responsibilities of the position. 
• Knowledge in the areas of emergency medical / rescue, hazardous materials handling and disposal, etc. 
• Knowledge of how to determine and ensure safety on emergency scenes. 
• Knowledge of how to utilize various pieces of medical and rescue equipment and tools in a safe and efficient manner. 
• Knowledge of the various hand signals and radio terminology used in emergency responses. 
• Knowledge of how to apply supervisory and managerial concepts and principles; has knowledge of administrative principles involved in developing, directing and supervising various programs and related activities. 
• Knowledge of how to maintain effective relationships with personnel of other departments, professionals and members of the public through contact and cooperation.
• Knowledge of how to make public presentations. 
• Knowledge of the use of computers for data and word processing. 
• Knowledge of applicable occupational hazards and safety precautions. 
• Ability to coordinate personnel and equipment resources for the effective and prompt response to emergency situations. 
• Ability to communicate effectively, tactfully and persuasively with members of the public in difficult situations which may arise. 
• Ability to make critical decisions that affect lives, with speed and confidence. 
• Ability to perform according to standards despite working long hours and intense, exhausting schedules. 
• Ability to use independent judgment and discretion in supervising various programs including the handling of emergency situations, making quick decisions, determining procedures, setting priorities, setting schedules, maintaining standards, planning for future County needs and resolving problems. 
• Ability to plan and develop daily, short- and long-term goals related to County purposes.
• Ability to ensure departmental compliance with all laws and regulations and control the activities of the department through effective supervision. 
• Ability to offer instruction and advice to subordinates regarding departmental policies, methods and regulations. 
• Ability to perform employee evaluations and to make recommendations based on results.
• Ability to plan and conduct effective training programs for department personnel and volunteers. 
• Ability to learn and utilize new skills and information to improve job performance and efficiency. 
• Ability to read and interpret complex materials pertaining to the responsibilities of the job.
• Ability to assemble and analyze information and make written reports and records in a concise, clear and effective manner. 
• Ability to make required mathematical calculations. 
• Ability to compile, organize and utilize various financial information necessary in the preparation of the departmental budget, and knows how to prepare and monitor the budget. 
• Ability to perform duties under adverse environmental conditions such as no / low vision due to smoke, hazardous atmospheres which require the use of breathing apparatus, working in confined spaces or at heights, hot/cold outdoor temperatures, odors, toxic agents, wetness, noise, humidity and disease. 

Bachelor's degree in emergency management or public administration with five to six years of experience in emergency medical services, including administrative and supervisory work; or any equivalent combination of training and experience, which provides the required skills, knowledge and abilities. Must have successfully completed required courses and certification; may be required to possess additional certification(s) as deemed necessary by the County. 
Special Requirements

• Valid North Carolina Driver’s License
• Certification from the State of North Carolina as an Emergency Medical Technician Paramedic level. 
• ACLS, CPR, and PALS certification. 
• ITLS or PHTLS certification 
• NIMS certifications 100, 200, 300, 400, 700, and 800. 
• Certified as a Level I Emergency Medical Instructor as approved by the North Carolina Office of Emergency Medical Services. 
• Field Training Officer course required. 

This classification specification has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to perform the job.  Bladen County reserves the right to assign or otherwise modify the duties assigned to this classification.

 BLADEN COUNTY IS AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER