Team Leader - RAK

Overview

 

Do you want to be at the forefront of one of the most exciting and fastest growing sectors in Travel & Hospitality?If you have a passion for delivering world class guest experience, leading hospitality teams and enjoy meeting new faces every day, then this is the role for you.

We are Aspire Executive Lounges (Proudly part of Swissport). With more than 35 years of ward winning hospitality experience, we are Europe’s largest brand of executive lounges and serve over 5 million customers worldwide within 80 lounges, that’s over 14,000 guests per day.

We deliver outstanding customer experiences, bringing sophistication to everyday travel, delivering our brand promise of ‘the perfect start’.We are seeking candidates for an exciting opportunity to join a high-flying team of hospitality professionals and to continually improve the Aspire Executive Lounge offering to meet our ambition of being the Best Lounge provider globally.

  

Job Summary

 

The Lounge Team Leader supports the day-to-day operation of our Premium Lounge and Fast Track service, ensuring every guest enjoys a smooth, relaxing, and premium experience.

You will act as the go-to support for your team, ensuring service standards are consistently met, helping solve daily challenges, and safeguarding the elegance and comfort that define Aspire Lounges.

A smile, a positive attitude, and a passion for people are your key superpowers!

 

Your activities

Operational Support

• Assist with the daily running of the lounge while maintaining excellent service and cleanliness• Coordinate with suppliers and support stock control for food, beverages, and amenities• Ensure lounge areas remain presentable and fully functional• Support the implementation and respect of Standard Operating Procedures• Help resolve operational challenges swiftly to minimize guest disruption

Customer Service Excellence

• Deliver warm, attentive service that exceeds expectations• Handle guest inquiries and support complaint resolution• Promote a friendly, customer-focused culture on the floor• Collect guest feedback and help initiate improvements

Team Guidance

• Inspire and support the lounge team during shifts• Demonstrate high performance and service standards to set a strong example• Assist with onboarding and on-the-job training for new employees• Coordinate staff during busy periods to ensure service flow• Monitor grooming standards and team presentation

Compliance & Standards

• Ensure hygiene, safety, and food safety rules are respected at all times• Help maintain accurate records and reporting as required• Support compliance with airline customer standards

 

Your profile

 

• Hospitality experience in a customer-facing environment (airport lounge, hotel, restaurant, etc.)• Strong team spirit with the confidence to motivate colleagues• Passion for premium service and creating memorable guest moments• Excellent communication skills and a calm approach under pressure• Flexible availability to support airport operational schedules• Good level of spoken and written English

A background in aviation or luxury hospitality is a bonus, not a must. Growth begins here!

At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

 

Visit our website at https://careers.swissport.com to learn more about Life at Swissport.

 

Join Swissport today and be part of a team that connects the world of aviation!