- Location
- Rochester, United States of America
- Workplace
- Onsite
- Type
- Full-time
- Department
- Customer Service
- Experience
- 2+ years
- Source
- Workday
Description
At Röchling Medical, we're united by a shared purpose: improving lives through innovation in health. As a trusted partner to leading pharmaceutical, biotech, and medical device companies around the world, we develop customized products and solutions that help advance patient care and save lives.
Your role
Key Responsibilities
- Troubleshoot hardware, software, and network issues for desktops, laptops, and mobile devices
- Respond to help desk tickets and resolve issues in a timely and professional manner
- Configure, deploy, and maintain desktop and laptop systems, including hardware and software installations and upgrades
- Support business applications including Microsoft 365, Windows 10/11, Microsoft Business Central, and other manufacturing-related systems
- Assist with onboarding of new employees, including device setup, system access, and basic training
- Provide one-on-one support and training to end-users on hardware and software usage
- Develop and maintain user documentation such as training materials, FAQs, and procedural guides
- Support telecommunications systems, including office phones, voicemail, and mobile devices
- Assist with testing, deployment, and support of printers and other peripheral devices
- Proactively identify recurring technical issues and implement solutions to improve system reliability and user experience
- Stay current with desktop and LAN technologies through ongoing learning and professional development
- Perform other duties as assigned
Required Qualifications
- 2+ years of experience in desktop support, help desk, or IT support roles
- Experience supporting Windows 10/11 environments and Microsoft 365 applications
- Strong troubleshooting skills across hardware, software, and basic networking
- Ability to manage multiple priorities and respond effectively to varying deadlines
- Strong communication and interpersonal skills, with the ability to support users of varying technical skill levels
- Ability to work both independently and collaboratively in a team environment
Preferred Qualifications
- Experience with Windows Server environments
- Experience supporting printers and peripheral devices
- Experience in a manufacturing or industrial IT environment
- Relevant certifications (e.g., CompTIA A+, Network+)
Work Environment
- Primarily on-site role supporting office and operational users
- Occasional need to support users in production or manufacturing environments
Your benefits
Health Management: Your health and well-being are important to us. Take advantage of our diverse health offerings, such as the health clinic.
Training and Development: Our focus is on the continuous growth of our team members. We want to ensure that everyone can reach their full potential, which is why we offer tailored training programs for various roles. This helps you achieve peak performance and boosts your professional success!
Food: Our sites offer vending machines with a variety of snacks and food options for you to enjoy - perfect for added flexibility during shift work, ensuring convenient access to refreshments at any time.
Flexibility: Flexibility leads to efficiency – that’s what we believe. That's why mobile work is possible.