Production Manager - Aviva AutoCare Centre

Individually we are people, but together we are Solus Canada. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence.  Backed by one of Canada’s leading insurance brands, the Aviva AutoCare Centre, Powered by Solus is an innovative new collision repair facility that is transforming the customer experience.  We’re not just fixing vehicles – we’re removing barriers and helping our customers get back to what matters most, faster and easier than ever before.

Why Join Us?

• Be part of a visionary team challenging traditional ways of working
• Work in a new facility equipped with state-of-the-art tools and technology
• Enjoy a healthier, more comfortable work environment with modern amenities
• Help shape the autobody shop of the future

We are seeking an experienced and passionate Production Manager to lead our Cambridge, Ontario operation. This is an opportunity for a proven collision repair leader to make a meaningful impact by shaping the performance, culture, and customer experience within a state-of-the-art repair centre.  This is more than a management role.  It's an opportunity to help redefine the future of collision repair.

If you are energized by building high-performing teams, driving operational excellence, and creating outstanding customer outcomes, we'd like to hear from you.

What You'll Be Responsible For

Operations & Quality

• Lead and oversee all day-to-day production activities within the facility.
• Manage repair workflow, production schedules, parts procurement and resource allocation to maximize efficiency and throughput.
• Identify and remove operational roadblocks that impact cycle times, productivity, and customer satisfaction.
• Maintain strong quality control processes to ensure repairs meet the highest standards.
• Ensure vehicle repairs are completed on time and in accordance with quality standards, OEM procedures, and industry regulations.
• Champion a repair-first philosophy while maintaining exceptional repair quality.

Team Leadership & Development

• Recruit, lead, coach, and develop a high-performing team of technicians and support staff.
• Foster a culture of accountability, engagement, collaboration, and continuous improvement.
• Conduct regular performance discussions, development planning, and succession planning activities to help team members achieve their full potential.
• Lead by example and create an environment where safety, respect, and inclusivity are top priorities.

Customer Experience

• Ensure every customer receives a seamless and professional repair experience.
• Support the team in resolving customer concerns and escalations effectively.
• Collaborate with internal stakeholders to continuously improve service delivery and customer satisfaction.

Business Performance

• Share accountability for the overall financial performance of the centre.
• Monitor key operational and business performance metrics and make data-driven decisions.
• Identify opportunities to improve efficiency, reduce costs, and enhance profitability.
• Manage inventory and resources to support uninterrupted operations.

Health, Safety & Compliance

• Promote and maintain a culture of safety throughout the facility.
• Ensure compliance with all legislative, environmental, and company requirements.
• Maintain equipment, tools, and facilities to support safe and efficient operations.
• Stay current on industry trends, repair technologies, and best practices.

What You Bring

• Minimum 5 years of management experience within the collision repair industry.
• Demonstrated success leading production, operations, or collision repair teams.
• Strong knowledge of collision repair processes, workflow management, quality standards, and repair methodologies.
• Exceptional leadership, coaching, and team development skills.
• Strong business and financial acumen with an ability to drive operational results.
• Excellent customer service and relationship management capabilities.
• Strong communication, problem-solving, and decision-making skills.
• Highly organized with the ability to manage multiple priorities in a fast-paced environment.
• Post-secondary education in Business, Automotive Management, or a related field is considered an asset.
• Valid driver's licence. Proficiency in Body Shop Connect and Mitchell repair center systems is highly desirable.

What You’ll Get

• The salary band for this position is $110,000 to $130,000 (please note that individual salary is determined by factors such as job-related knowledge, skills and experience, as well as internal equity)
• Competitive annual salary
• Performance-based bonus opportunity
• Medical and dental benefits
• Group retirement savings options
• Competitive vacation package
• Professional development and education assistance
• Career growth opportunities within a growing organization
• Company-provided uniforms for applicable roles
• State-of-the-art equipment and technology
• Modern employee amenities, including on-site showers and break areas
• A clean, safe, and collaborative workplace

This posting is for a newly created role.

Aviva Canada may use AI (Artificial Intelligence) tools to assist us throughout the recruitment process to screen, assess or select applicants for a position.

Aviva Canada welcomes applications from all qualified individuals and has a process in place to provide accommodations for persons with disabilities at all stages of the hiring process and during employment. If you require accommodation during the interview or hiring process, please contact your Aviva Talent Acquisition Partner so that an appropriate accommodation can be arranged.

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