- Location
- Charlotte, North Carolina, United States · Charlotte, NC
- Workplace
- Hybrid, Onsite
- Department
- Operations
Description
PartsSource is the leading technology and software platform for managing mission-critical healthcare equipment. Trusted by over 5,000 US hospitals and 15,000 clinical sites, PartsSource empowers providers and service organizations to maximize clinical availability for patient care and automates the procurement of parts, services and training through a unique digital experience.
PartsSource team members are deeply committed to our mission of Ensuring Healthcare is Always On®, which is foundational to our success and growth. Our vibrant culture is built upon aligned values, shared ownership, mutual respect, and a passion for collaborating to solve complex customer problems.
About the Job Opportunity
The Service Operations Coordinator is a critical contributor to our service organization, responsible for managing service requests with urgency, accuracy, and ownership from start to finish.
Our customers span a full spectrum of industries, from government agencies to large hospital systems and healthcare organizations. These customers depend on clear communication, professionalism, and reliability to support their essential operations and patient care. As a result, this role requires a high level of judgement, accountability, and customer focus.
This position is designed for high – performing professionals who take pride in consistence, responsiveness, and follow-through. While this is a hybrid role, success depends on being fully engaged, dependable, and present during required in-office days, and while working from home.
What you’ll do
- Own service requests from intake through resolution, ensuring accuracy, urgency, and accountability.
- Gather complete and actionable information by asking thoughtful, direct questions.
- Manage multiple service events simultaneously while maintaining quality and responsiveness.
- Communicate clearly and professionally with customers, vendors, and internal teams across phone, chat, online forms, and email.
- Support customers with empathy and composure, especially in time-sensitive or high-impact situations.
- Proactively monitor open work and follow up to prevent delays or escalations.
- Maintain thorough, accurate documentation that meets quality and compliance expectations.
- Navigate complex service scenarios with sound judgement and a solution-oriented mindset.
- Contribute to a team culture on reliability, trust, and shared standards.
Preferred Qualifications & Experience
- Previous experience in a call center, customer service, or service coordination role (preferably in equipment servicing, healthcare, or technical support).
- Strong ability to multitask in a fast-paced environment while maintaining professionalism and accuracy.
- Experience working with vendors, scheduling service events, and handling escalations.
- Proficiency with service management systems, CRM tools, and Microsoft Office Suite.
Who we want to meet
We’re looking for a dependable, high-caliber professionals who understand the responsibility that comes with supporting complex, high stakes customer environments
- Highly reliable – you show up prepared, on time, and ready to own your work
- Strong sense of urgency – you understand priorities and act decisively
- Accountable – you take ownership of outcomes, not just tasks
- Top-tier communicator – you communicate clearly, professionally, and confidently with a wide range of stakeholders
- Customer-Focused – you understand that service quality matters, especially in regulated or mission critical environments
- Detail-oriented – you value accuracy, documentation, and doing things right
- Self-directed – you manage your workload effectively without constant oversight
- Team-oriented – you contribute to a collaborative, high-standard team
Benefits & Perks
- Competitive compensation package with salary, incentives, company ownership/equity, and comprehensive benefits (401k match, health, college debt reduction, and more!)
- Career and professional development through training, coaching and new experiences.
- Hybrid culture with new & beautiful workspaces that balance flexibility, collaboration, and productivity.
- Inclusive and diverse community of passionate professionals learning and growing together.
Interested?
We’d love to hear from you! Submit your resume and an optional cover letter explaining why you’d be a great fit.
About PartsSource
Since 2001, PartsSource has evolved into the leading technology and software platform for managing mission-critical equipment, serving over half of the U.S. hospital infrastructure. Our digital systems modernize and automate the procurement of parts, services, technical support, and training for HTM professionals to efficiently and effectively maintain their mission-critical equipment. PartsSource employs over 700 employees nationwide that committed to supporting healthcare providers and ensuring healthcare always on.
In 2021, Bain Capital invested in the business, further accelerating our growth and positive impact within the healthcare industry.
Read more about us here:
· PartsSource Named to Newsweek’s List of the Top 200 America’s Most Loved Workplaces for 2024
· PartsSource® Named Among the Top 50 Healthcare Technology Companies of 2025
· PartsSource® Named Among the Top 25 Healthcare Software Companies of 2025
· PartsSource President and CEO Philip Settimi Named to Top 50 Healthcare Technology CEO List 2025
· WSJ: Bain Capital Private Equity Scoops Up PartsSource
Legal authorization to work in the U.S. is required.