Customer and Commercial Operations II

Key Responsibilities

• Manage escalations and handle difficult customer situations professionally.

• Strengthen customer relationships by anticipating needs and resolving issues proactively; support order management and delivery coordination.

• Conduct proactive order reviews and provide updates on high-value orders and shipments; resolve issues with strong domain expertise.

• Collaborate cross-functionally to expedite parts and lead expedition efforts.

• Support quarterly revenue goals, including cross-selling and upselling initiatives; contribute to billing and audit readiness.

• Handle complex multi-site billing and entitlement; support SOX/ISO audits.

• Oversee onsite inventory reconciliation across locations; drive process improvements.

• Document processes, update BCP, and generate reports for decision-making.

• Support system testing (RIT/UAT) and independently troubleshoot routine system issues (e.g., B2B, ASN) affecting daily operations.

• Assist with MDG customer master setup and apply compliance standards consistently across routine operations and support the achievement of departmental KPIs and business objectives.

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Functional Knowledge

• Demonstrates expanded conceptual knowledge in own discipline and broadens capabilities

Business Expertise

• Understands key business drivers; uses this understanding to accomplish own work

Leadership

• No supervisory responsibilities but provides informal guidance to new team members

Problem Solving

• Solves problems in straightforward situations; analyzes possible solutions using technical experience and judgment and precedents

Impact

• Impacts quality of own work and the work of others on the team; works within guidelines and policies

Interpersonal Skills

• Explains complex information to others in straightforward situations

## Qualifications

### Education:

Bachelor's Degree (Required)

### Skills

### Certifications:

### Languages:

### Years of Experience:

2 - 4 Years

### Work Experience:

## Additional Information

###

### Shift:

Overtime Eligible (Japan)

###

### Travel:

No

###

### Relocation Eligible:

No

### Referral Payment Plan:

Employee Referral (Standard)

Applied Materials is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.