Manager, Customer and Commercial Operations

Key Responsibilities

• Lead the After Hours Support (AHS) organization, providing operational and customer support coverage for Taiwan, Southeast Asia (SEA), China, and Japan outside standard business hours, including weekends and public holidays, while ensuring business continuity, effective escalation management, and service excellence.

Adapt departmental plans to address operational challenges and resource constraints.

• Drive strategic initiatives that improve efficiency, scalability, and service delivery.

• Ensure compliance with SOX, ISO, audit, and corporate governance standards.

• Lead performance reviews and drive improvements to strengthen service delivery and customer satisfaction.

• Develop talent pipelines and implement structured training and development programs.

• Manage resources effectively to support scalable and sustainable operations.

• Lead succession planning and organizational development across teams.

• Represent the region in strategic systems and process transformation initiatives.

• Be accountable for performance outcomes across multiple teams, ensuring alignment with operational goals and service standards.

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Functional Knowledge

• Demonstrates in-depth understanding of concepts, theories and principles in own job family and basic knowledge of other related job families

Business Expertise

• Applies in-depth knowledge of own segment/function, business and commercial expertise to differentiate itself from the competition

Leadership

• Manages a generally homogeneous team; adapts plans and priorities to meet service and/or operational challenges

Problem Solving

• Identifies and resolves technical, operational and organizational problems

Impact

• Guided by company strategy and business objectives, impacts results of segment/function

Interpersonal Skills

• Guides, influences and persuades others internally in related areas or externally

## Qualifications

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## Additional Information

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### Shift:

Day (Taiwan)

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### Travel:

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### Relocation Eligible:

No

### Referral Payment Plan:

None

Applied Materials is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.