We are looking for a Quality Department Manager (Customer Representative) who will act as the internal representative of customer requirements related to quality standards.

This role is responsible for:

• Identifying and managing special characteristics
• Defining quality objectives and ensuring related training
• Leading corrective and preventive actions
• Supporting product design and development
• Managing customer portals

The role also ensures the coordination and supervision of quality system implementation across the organization, in line with the Quality Manual and customer requirements, to maintain competitiveness.

Role Scope & Responsibilities

Key Responsibilities

Process Ownership

• Act as process owner for flows 0, 1, and 5, with accountability for associated results

Customer Representation

• Serve as the Customer and Management Representative

• Act as the internal and external voice of the customer regarding quality requirements

• Ensure:

  • Compliance with special characteristics
  • Definition and achievement of quality objectives
  • Team training and development
  • Execution of corrective and preventive actions
  • Product development alignment

• Stop production or implement containment actions when necessary to protect the customer

• Stop shipment of non-conforming products

New Projects

• Assess feasibility of new manufacturing projects for customer components
• Support introduction of new processes, equipment, and quality control systems
• Coordinate cross-functional execution to ensure projects are delivered on time

Manufacturing Process Control

• Supervise statistical process control (SPC) through sampling methods
• Ensure compliance with defined procedures and quality systems (even for approved equipment)
• Define inspection criteria and communicate them to audit teams
• Analyze customer complaints and ensure appropriate actions are taken

Quality Systems Management

• Ensure proper implementation of the quality management system defined by the central quality function

• Verify that:

  • Working conditions
  • Documentation
  • Tool validation
    comply with established quality standards

• Supervise system application and require corrective actions when needed

• Ensure the Environmental Management System is:

  • Established
  • Implemented
  • Maintained in line with international standards

• Report system performance to top management and recommend improvements

Additional Responsibilities

• Act as Product Risk Manager (PRM)

Information Systems

• Communicate IT system needs to the IT department
• Ensure delivered systems meet departmental requirements and timelines

Compliance & Standards

• Ensure adherence to:
  • Quality standards
  • Safety regulations
  • Environmental standards

Candidate Profile

1. Education

• Master’s degree (Bac+5) or equivalent in a technical or scientific field,
  or proven experience in quality within the automotive or plastics industry

2. Key Skills

• Strong interpersonal skills
• Ability to access and process information effectively
• Active listening skills
• Communication skills
• Cross-functional coordination
• Conflict management
• Strong negotiation and influencing skills
• Proficiency in standard IT tools

3. Experience

• Minimum 5 years of experience in the automotive or plastics industry

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