Guest Service Ambassador

USC Auxiliary Services, one of the largest divisions at The University of Southern California, is focused on making a difference for over 65,000 students, athletes, faculty, staff, and guests who visit our campuses each day.  Through our innovative services, our six central business units (USC Bookstores, USC Hospitality, USC Housing, USC Transportation, the USC Hotel and the Los Angeles Memorial Coliseum) collectively create the best USC experience for future leaders, scientists, filmmakers, engineers, and doctors alike. Auxiliary Services works tirelessly to welcome all visitors into the Trojan family.

In the ever-expanding city of Los Angeles, Trojans need reliable and convenient transportation options. USC Transportation has risen to meet that need, operating parking structures, busses, student-run Campus Cruisers and a fuel station. To meet the unique needs of each Trojan, Transportation also coordinates with numerous taxi companies and rental car agencies to provide a vast source of transit options. A division of USC Auxiliary Services, Transportation is always looking for new ways to make USC safer and more convenient for students, athletes, faculty, staff, and visitors.

We are seeking a Guest Service Ambassador to join our rapidly growing team.

The Opportunity:

The Gate Service Ambassador will be the first point of contact for our students, faculty, staff, parents, and guests. As a gate attendant for the Transportation team, you will take pride in providing the best customer service and maintaining the University’s high standards for excellence.  Our team keeps the work environment positive and friendly, so that we can always greet our guests with a smile. If you enjoy interacting with and helping guests, join us today!

The Accountabilities:

• Processes various parking transactions in a high-volume environment, working quickly and accurately, with minimal supervision, using computer POS. Records and reconciles parking transactions. Collects parking charges if revenue control equipment is not in service or during special events, as required. Ensures entrance booth is neat, clean and fully stocked with necessary forms and supplies (e.g., appropriate revenue envelopes, cash revenue). Reconciles fund with manager. May perform mathematical transactions manually.

• Receives and processes reservations for special events. Provides appropriate answers and solutions for special event concerns and complaints. Interprets operating policies and procedures. Changes signage to appropriate messaging based on events and parking demand.

• Provides information, directions and assistance to campus visitors. Identifies and prioritizes problems and issues related to service area. Resolves customer issues, complaints and problems in a quick, efficient manner to ensure a high level of customer satisfaction and quality service. Offers solutions, options and strategies to guests. Refers to appropriate person or department, as needed.

• Supervises parking structures and surrounding areas around gate entrance booth. Contacts campus police to report vehicle or pedestrian accidents and other problems where DPS action is needed. Opens and closes lots or gate entrances for daily service and controls exits using revenue control equipment.

• Answers incoming calls and radio traffic at gate entrance booth. Reports problems, such as missing parking signs, equipment failures, needed repairs and other general maintenance needs to supervisor and/or designated staff. In the absence of department manager, supervises student workers and trainees. Assists department manager in training new staff.

• Promotes an environment that fosters inclusive relationships and creates unbiased opportunities for contributions through ideas, words, and actions that uphold principles of the USC Code of Ethics.

• Perform other related duties as assigned or requested. The University reserves the right to add or change duties at any time.

The Qualifiers:

• Minimum Education: High School Diploma; Combined experience/education as substitute for minimum education.

• Minimum Experience: 1 year.

• Minimum Field of Expertise:

  • One year of customer service experience.

  • Ability to balance figures and assemble and organize numerical data.

  • Ability to understand and apply policies and procedures.

  • Excellent written and oral communication skills.

  • Valid CA driver's license required. Position will participate in the Department of Motor Vehicles (DMV) Pull Notice System. A copy of DMV record will be required as a final condition of employment. For more information please visit the policy website. 

• In addition, the successful candidate must also demonstrate, through ideas, words and actions, a strong commitment to USC’s Unifying Values of integrity, excellence, diversity, equity and inclusion, well-being, open communication and accountability.

What We Prefer:

• Preferred Education: High school or equivalent.

• Preferred Experience: Three years of customer service experience, handling money in a high-volume environment. Experience with special events.

The Trojan Family Rewards:

We pride ourselves in creating the BEST USC EXPERIENCE, and that begins with our employees! We offer a wide variety of benefits and programs that support our staff and their families. For more information please visit http://benefits.usc.edu.

This support advocates work-life balance and employee well-being. As members of the Trojan family, employees are connected by the traditions and history that make us proud to be Trojans!

USC has great minds that transform the world with their talents and research. Will you be one? Join us!

FIGHT ON!

The hourly rate range for this position is $21.00-$22.00. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.