- Salary
- £500+
- Location
- London · 10 Whitechapel High Street, E1 8QS
- Type
- Contract
- Department
- Enterprise Portfolio Office (EPO)
- Seniority
- Senior
- Source
- Greenhouse
Description
You will enter a setting where detailed analysis, well-organised documentation, and close teamwork are important. If you are experienced in turning complex business needs into well-defined requirements and supporting delivery across multiple stakeholders, this is a chance to do that work in an essential national payments context.
Accountabilities
- Gather, analyse and document business requirements for change initiatives across payment systems, services or supporting processes.
- Translate business needs into clear process maps, user stories, functional requirements and acceptance criteria.
- Review current processes and identify gaps, dependencies, risks and opportunities for improvement.
- Facilitate workshops with stakeholders to clarify requirements, test assumptions and build shared understanding.
- Work closely with delivery, product, technology and operational teams to support solution design and implementation.
- Prepare accurate impact assessments, options papers and business analysis artefacts to support decision-making.
- Support testing activities by defining business scenarios, validating outcomes and confirming requirements traceability.
- Maintain clear documentation and change controls so that decisions, requirements and actions are easy to follow.
Qualifications, Skills and Experience
- Business analysis capabilities on complex change or transformation programmes, including requirements definition, stakeholder alignment, and delivery support.
- Eliciting, documenting and managing business requirements, process flows and acceptance criteria for change initiatives.
- Facilitating requirements workshops and working with cross-functional stakeholders to clarify priorities, resolve issues and build agreement.
- Experience assessing business processes, impacts, risks and dependencies, and producing clear analysis to support decision-making.
- Experience supporting delivery through business analysis documentation, test scenario definition, outcome validation and requirements traceability.
Inclusivity
At Pay.UK, we value diversity and inclusivity. Research has shown that candidates from underrepresented groups may hesitate to apply unless they meet all the requirements listed. We encourage all qualified candidates to apply, regardless of how closely their skills and experience match the requirements. We are committed to supporting accessibility needs and creating a welcoming environment for all employees. Become part of our team and contribute to the creation of an inclusive work environment that values everyone's unique input.
Who we are
Pay.UK maintains and develops the UK retail payment systems and standards that are core to the economy being able to function on a day-to-day basis.
From Bacs to Faster Payments and cheques – we act as the single operator for all UK retail payments. We put the needs of consumers and businesses at the heart of everything we do, working in the public interest to ensure that the systems the country relies on for its banking transactions are safe, open, innovative and resilient.
Our payment systems underpin the services that enable funds to be transferred between people and institutions. In 2024, the UK's retail payment systems processed 11 billion transactions worth over £10 trillion through Bacs Direct Credit, Direct Debit, Faster Payments, and cheques, and our Current Account Switch Service has facilitated over 9 million switches since it’s launch in 2013.
Every day, individuals and businesses use the services we provide to get their salaries, pay their bills and make online and mobile banking payments. Our vision for the future is to enable a vibrant economy, with Pay.UK delivering robust payment infrastructure and standards for the benefit of consumers and businesses nationwide.
Learn more about life at Pay.UK by hearing what employees have to say, click here to view videos.
Benefits & additional information
- 12% Non-contributory pension
- Discretionary annual bonus
- 30 days annual leave (excluding bank holidays)
- Private medical insurance, life assurance, income protection, health cash plan, dental insurance, Bupa medicals etc
- Employee assistance programme
- Cycle to Work Scheme
- Season ticket loan
- Annual fitness subsidy of up to £500 per annum
- Working from home policy - minimum 40% in the office (eg. 2 days in the office over a 5 day working week)
Please note:
- Some of our benefits are only available to colleagues after meeting the requirements of the probationary period.
-
Pay.UK employee benefits are not available to contractors and are only available to permanent and fixed-term employees.
