- Location
- Manila, Philippines
- Type
- Full-time
- Department
- Healthcare
- Seniority
- Manager
- Source
- Workday
Description
Career-defining. Life-changing.
At iRhythm, you’ll have the opportunity to grow your skills and your career while impacting the lives of people around the world. iRhythm is shaping a future where everyone, everywhere can access the best possible cardiac health solutions. Every day, we collaborate, create, and constantly reimagine what’s possible. We think big and move fast, driven by our commitment to put patients first and improve lives. We need builders like you. Curious and innovative problem solvers looking for the chance to meaningfully shape the future of cardiac health, our company, and your career
About This Role:
Key Responsibilities:
• Team Management: Oversee daily operations of a team of 20-25 non-exempt staff, ensuring
performance meets department production, quality, and operational standards.
• Performance Management: Track and evaluate staff performance metrics, implementing
process improvements to meet or exceed quality and efficiency goals.
• Coaching & Development: Provide coaching, guidance, and recognition to foster a high
performance culture. Conduct performance reviews and facilitate corrective actions in
partnership with HR and senior leadership.
• Escalation & Recovery: Manage customer service in high-volume environments, ensuring
efficient escalation and recovery processes to meet service excellence standards.
• Operational Oversight: Ensure day-to-day service delivery in a high-volume environment runs
efficiently and in accordance with established policies and regulations.
• Compliance & Regulations: Ensure compliance with FDA regulations and company policies,
collaborating with cross-functional teams to maintain and update these standards.
• Strategic Planning: Contribute to strategic planning and leadership initiatives, working closely
with senior management to achieve long-term organizational goals.
• Budget & Resource Management: Oversee team budget, managing resources and additional
hours needed to achieve targets. Partner with talent acquisition to manage headcount and
recruitment strategy.
• Staff Development: Facilitate ongoing staff development by coordinating training with clinical
teams to meet performance and quality standards.
• Continuous Improvement: Assist with quality management programs, provide feedback on
operational efficiencies, and collaborate on cross-functional projects to support company-wide
initiatives.
• Performance Dashboards & Tools: Utilize workflow automation tools and performance
dashboards to monitor team performance and operational metrics, ensuring alignment with
organizational goals.
Must-Have Skills and Qualifications:
• Team Leadership: Proven experience managing large teams in a service environment, with a
focus on performance management and fostering a high-performance culture.
• KPI and Metrics: Expertise in utilizing KPIs and performance metrics to drive operational
improvements and meet organizational objectives.
• Clinical Operational Workflow Management: Experience managing clinical operational
workflows, overseeing day-to-day service delivery in high-volume environments.
• Workflow Automation Tools: Proficiency with workflow automation tools and familiarity with
production software and performance dashboards.
• Cross-functional Communication: Strong communication skills to collaborate effectively with
clinical, operational, and leadership teams.
• Customer Service Excellence: Demonstrated experience managing customer service in high
volume settings and implementing recovery processes to enhance customer satisfaction.
• Escalation & Recovery: Experience in managing efficient escalation and recovery processes to
resolve operational issues.
• Compliance & Regulatory Knowledge: Understanding of state and federal regulations in
healthcare operations and the ability to ensure compliance.
• Staff Performance & Development: Experience in performance management, staff coaching,
and fostering staff development through training initiatives.
Nice-to-Have Skills and Qualifications:
• Broader Healthcare Services Knowledge: Familiarity with healthcare services, including
telehealth, health insurance, and diagnostics.
• Operational Challenges Across Sectors: Awareness of operational challenges in multiple
healthcare sectors.
Qualifications:
• Minimum of 4 years of Management experience in operations management, preferably in
medical device, healthcare services or clinical setting
• Strong leadership, problem-solving, and organizational skills
• Proven ability to manage high-volume operations and large teams
Location:
ManilaAs a part of our core values, we ensure an inclusive workforce. We welcome and celebrate people of all backgrounds, experiences, skills, and perspectives. iRhythm Technologies, Inc. is an Equal Opportunity Employer. We will consider for employment all qualified applicants with arrest and conviction records in accordance with all applicable laws.
iRhythm provides reasonable accommodations for qualified individuals with disabilities in job application procedures, including those who may have any difficulty using our online system. If you need such an accommodation, you may contact us at [email protected]
About iRhythm Technologies
iRhythm is a leading digital healthcare company that creates trusted solutions that detect, predict, and prevent disease. Combining wearable biosensors and cloud-based data analytics with powerful proprietary algorithms, iRhythm distills data from millions of heartbeats into clinically actionable information. Through a relentless focus on patient care, iRhythm’s vision is to deliver better data, better insights, and better health for all.
Make iRhythm your path forward. Zio, the heart monitor that changed the game.
There have been instances where individuals not associated with iRhythm have impersonated iRhythm employees pretending to be involved in the iRhythm recruiting process, or created postings for positions that do not exist. Please note that all open positions will always be shown here on the iRhythm Careers page, and all communications regarding the application, interview and hiring process will come from a @irhythmtech.com email address. Please check any communications to be sure they come directly from @irhythmtech.com email address. If you believe you have been the victim of an imposter or want to confirm that the person you are communicating with is legitimate, please contact [email protected]. Written offers of employment will be extended in a formal offer letter from an @irhythmtech.com email address ONLY.
For more information, see https://www.ftc.gov/business-guidance/blog/2023/01/taking-ploy-out-employment-scams and https://www.ic3.gov/Media/Y2020/PSA200121
