Technical Writer - Freelance

ROLE SUMMARY
We are looking for a specialized Technical Writer to enhance our digital ecosystem documentation in a part-time freelance capacity. The ideal candidate will connect complex asset pipelines with user experience, translating intricate processes—such as 3D rendering pipelines, metadata schemas, API integrations, and secure portal access—into clear, actionable documentation for developers, creative teams, and external stakeholders.

 

KEY RESPONSIBILITIES
The essential functions include, but are not limited to:
• Produce functional specifications from discovery and implementation artifacts.
• Create and maintain developer documentation, including REST APIs and integration guides.
• Write user-focused documentation, tutorials, FAQs, and knowledge base content.
• Document complex workflows related to 3D digital asset ingestion, version control, metadata tagging, taxonomy, and rendering pipelines (e.g., USD, glTF, OBJ formats).
• Create clear administrative and end-user documentation detailing portal configuration, single sign-on (SSO), role-based access control (RBAC), and asset sharing protocols.
• Collaborate with developers, product managers, designers, QA engineers, 3D technical artists, and business stakeholders to gather and validate information.
• Maintain documentation using Markdown (e.g., within Obsidian) following documentation-as-code practices.
• Create diagrams, workflow maps, wireframe annotations, and process documentation.
• Establish documentation standards, templates, and review processes as needed.

 

CANDIDATE SPECIFICATIONS
• 3+ years of technical writing experience in Digital Asset Management (DAM) systems, complex web applications, or SaaS platforms.
• Strong understanding of 3D digital asset lifecycles, file formats (glTF, USD, FBX, OBJ), metadata management, and creative workflows (e.g., Maya, Blender, Unreal Engine, CAD).
• Experience documenting digital portals, user onboarding, permission tiers (RBAC), and SSO.
• Proficiency with modern Docs-as-Code workflows (Markdown, Git/GitHub) or headless CMS platforms (ReadMe, GitBook, Confluence).
• Strong understanding of REST APIs, JSON, authentication, and web technologies.
• Excellent written communication skills, with the ability to tailor content for both technical and non-technical audiences.
• Ability to independently interview stakeholders and synthesize information from multiple sources.
• Bachelor's degree in English, Computer Science, Visual Effects & 3D Animation, Information Architecture, or equivalent practical experience.

 

Desirable
• Familiarity with Obsidian and static site generators such as MkDocs.
• Knowledge of Mermaid or similar diagramming tools.
• Experience with documentation automation, CI/CD, and AI-assisted authoring.
• Understanding of accessibility, UX writing, and content strategy.
• Knowledge of game production or the Unreal Engine pipeline.

 

About Journey
Journey is a global design and innovation studio pioneering multidimensional experiences (MDX) that transform how people perceive, engage, and interact with the world. With studios in New York, London, Miami, and Dubai, we blend strategy, design, technology, and narrative to create sensory-rich journeys that ignite emotion and deepen connections between people, brands, and culture.
Founded in 2022 by visionary leaders, we unite award-winning studios ICRAVE, Squint/Opera, 59, and VMI Studio to form a multidimensional design practice with unparalleled expertise across physical, immersive, and digital realms. Our framework, the Journey Experience Stack, continuously evolves to embrace new capabilities and creative possibilities, focusing on enhancing the human experience.

 

No other full-service studio practices multidimensional design or integrates its experience capabilities with this level of sophistication. Whether reimagining the hospital-patient relationship, creating immersive entertainment venues, revolutionizing live theater, or crafting virtual twins that accelerate ideas from vision to reality, Journey's work is pioneering a shift in how people engage with the world.