- Location
- Westlake, United States of America
- Type
- Full-time
- Department
- Customer Service
- Seniority
- Senior
- Source
- Workday
Description
This role supports a multi-carrier, multi-state insurance service model, focusing on call/ chat/ text interactions. You’ll manage policy changes, process updates, and conduct quality checks on complex cases. Success requires strong analytical ability, communication precision, and adherence to compliance and carrier guidelines. You’ll also provide peer coaching and documentation feedback to support the growth of L1 agents.
Skills
Compliance
