Claims Supervisor

Description

The Claims Supervisor coaches, counsels, and trains a staff of claims adjusters and supporting roles in accordance with company policies and applicable labor laws. The Supervisor is responsible for promoting quality, superior customer service, and identifying enhancements and changes to workflows to increase effectiveness and productivity. This position provides ongoing feedback on what is going well and areas for improvement/growth. While being client facing, the Supervisor will work with the claims team to exceed client expectations. Duties include, but are not limited to:

• Monitor and assess claims team work products to ensure adherence to George Hills' Best Practices and client standards, while monitoring all claims for appropriate, timely, and effective handling.
• Conduct case reviews and evaluate performance by continuous review of claims statistics, open and closed file evaluations, diary compliance, and observation of activities in the field and office.
• Maintain frequent communication with supervisor and staff, and regularly schedule in person or telephonic conferences with Claims employees to perform one-on-one performance and progress feedback with staff.
• Communicate client and George Hills' directives to claims team while ensuring compliance.
• Schedule regular in-person meetings with clients, incorporating the assigned adjusting staff, as appropriate.
• Ensure timely, accurate reporting of files, and appropriate elevation of any claims meeting clients' reporting criteria to excess carriers/pools.
• Educate and mentor adjusters on company policies and procedures.
• Train adjusters on handling litigation to include possible attendance at settlement conferences, mediation, and closed session.
• Review and approve reserves and payments made by team members, within supervisory authority. 
• Review the settlement activity of adjusters to ensure sound systems, service, and security.
• Implement processes and procedures to ensure goals are attained.
• Communicate client and GHC directives to claims team while ensuring compliance.

Requirements

Education and Experience

• Five years of experience in handling Public Entity Claims or General Liability claims.
• Extensive experience in analyzing and addressing coverage issues.
• Extensive experience in Litigation Management, including litigation in multiple jurisdictions.
• Associate in Risk Management (ARM) preferred.
• Excellent written and verbal communication skills.
• Excellent organizational and time management skills.

Benefits

• Medical, Dental, Long Term Disability, and Life Insurance paid 100% for employee.
• 401K with employer match.
• 11 paid holidays.
• 15 days of PTO per year.
• Employee Assistance Program for employee and dependents.

Compensation

The annual salary for this position is $100,000 + DOE.