- Location
- India (Remote)
- Workplace
- Remote
- Type
- Full-time
- Department
- Product Management
- Experience
- 5+ years
- Source
- Lever
Description
As a Senior Technical Writer in Zimperium, you will author internal and customer-facing documentation for several highly technical products.
This role requires understanding various product areas, working with a cross-functional team, along with authoring documents including release notes, user guides, API documents, and other documentation deliverables in a timely manner.
Responsibilities:
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Interact with the subject matter experts including developers, product managers, customer support and sales to understand software deliverables to provide release notes and other documents for general availability releases.
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Research, analyze data and test new and existing software to develop documentation content.
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Strong ability to grasp technical concepts and ensure accuracy of customer-facing documentation.
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Develop product information with simple and concise English by organizing ideas and translating complex technical terms into information readers can understand.
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Understand and ensure documentation attributes of task orientation, accuracy, completeness, clarity, concreteness, organization, retrievability, and visual effectiveness.
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Communicate issues and seek support in a timely manner to deliver documentation within software release deadlines.
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Work independently while also being detail-oriented, organized, a team-player, and approachable.
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Manage multiple projects and priorities simultaneously.
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Strive to continually improve the quality of our product documentation.
Qualifications:
To be considered for this role, you must have prior documentation experience authoring documentation for software products.
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BS/BA in Computer Science or other relevant fields.
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At least 5+ years of experience in software technical documentation.
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Ability to make complicated concepts easy to understand.
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Experience as a technical writer role in an agile software development environment.
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Experience in writing API documentation.
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Experience with Jira and Confluence.
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Experience in image capture tools and PowerPoint to convey concepts when needed.
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Ownership and “can do” attitude with the passion to meet aggressive deadlines.
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Experience in IT security technologies and also iOS and Android mobile operating systems and technologies is highly desirable.
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Experience in Oxygen XML Editor is a plus.
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Experience in Markdown and Slate HTML documentation is a plus.
