Customer Service Representative - Permanent, Full Time

Nutrinza is looking for a Customer Service Representative to join its Te Awamutu-based team.

This is a great opportunity for someone who relishes working in a fast paced environment, enjoys customer contact, variety, and a role where accuracy, communication, and follow-through really matter. You will be part of a supportive team, helping dairy farming customers with product information, pricing, orders, and delivery coordination.

You do not need to come from the dairy industry. If you have strong customer service skills, can learn systems quickly, and enjoy being part of a high-performing team, we would like to hear from you.

About Nutrinza

Nutrinza is a leading provider of customised feed blends for dairy animals. We work with dairy farmers to create tailored feed solutions that support their farm systems, herd requirements, and production goals.

Our business is built on strong customer relationships, quality products, and a practical understanding of what farmers need to perform well on farm.

About the role

As a Customer Service Representative, you will be one of the key links between our customers, sales team, and logistics team.

You will handle customer enquiries, process orders, provide pricing and product information, update records, and help make sure deliveries are well coordinated. This is a hands-on customer service role where you will need to be organised, accurate, and comfortable managing changing priorities throughout the day.

You will be supported to learn our products, systems, and processes.

What you’ll be doing

In this role, you will:

• Provide friendly, accurate, and professional customer service by phone and email
• Help customers with product information, pricing, and order enquiries
• Process orders and maintain accurate customer records
• Work closely with the sales and logistics teams to coordinate deliveries
• Keep communication clear and timely across the wider business
• Manage changing priorities while maintaining strong attention to detail
• Learn and apply new systems, products, and processes

What we’re looking for

We are looking for someone who is energetic, engaged, and customer-focused.

You will ideally bring:

• Previous customer service experience, ideally in a phone-based, administration, coordination, or support role
• Strong communication skills and a genuine desire to help customers and provide solutions to match client’s changing needs
• Confidence learning and using systems
• Good organisation and the ability to juggle multiple priorities
• Strong attention to detail and accuracy
• A calm, professional approach when things get busy
• A team-focused attitude and willingness to support others

Agriculture or dairy industry knowledge would be useful, but it is not essential. More importantly, you will be someone who learns quickly, asks good questions, and takes pride in doing things well.

Why join Nutrinza?

This is an opportunity to join an established business with a strong reputation in the dairy sector.

You can expect:

• A permanent full time role based in Te Awamutu
• A supportive and experienced team environment
• A practical, customer-focused industry where your work has real purpose
• A varied role with plenty to learn
• Health insurance benefit
• 3.5% employer KiwiSaver contributions

If you are looking for a customer service role where you can be useful, learn quickly, and be part of a supportive team that values accuracy and follow-through, we would love to hear from you.