Hiring.Camp

Customer Success Operations Coordinator

Sophos

·

Jun 9, 2026

Salary
C$66k – C$110k
Location
Canada
Workplace
Remote
Type
full-time
Department
Sales
Experience
2+ years
Industry
Technology
Category
Sales
Environment
Office
Visa
Not sponsored
Source
Lever

Overview

Sophos is seeking a Sales Executive to drive revenue and build customer relationships. The role offers a base salary ranging from $66,000 to $110,000, with additional compensation including bonus eligibility and a comprehensive benefits package. The position operates in a remote-first environment, requiring legal authorization to work in the job's jurisdiction. Sophos provides a supportive and inclusive workplace with opportunities for professional growth, wellness programs, and community engagement.

Description

About Us
Sophos is a cybersecurity leader defending 600,000 organizations globally with an AI-driven platform and expert-led services. Sophos meets organizations wherever they are in their security maturity and grows with them to defeat cyberattacks. Its solutions combine machine learning, automation, and real-time threat intelligence with frontline human expertise from Sophos X-Ops to deliver advanced, 24/7 threat monitoring, detection, and response.
 
Sophos offers industry-leading managed detection and response (MDR) alongside a comprehensive portfolio of cybersecurity technologies — including endpoint, network, email, and cloud security, extended detection and response (XDR), identity threat detection and response (ITDR), and next-gen SIEM. Together with expert advisory services, these capabilities help organizations proactively reduce risk and respond faster, with the visibility and scalability needed to stay ahead of evolving threats.
 
Sophos goes to market with a global partner ecosystem, including Managed Service Providers (MSPs), Managed Security Service Providers (MSSPs), resellers and distributors, marketplace integrations, and cyber risk partners, giving organizations the flexibility to choose trusted relationships when securing their business. Sophos is headquartered in Oxford, U.K. More information is available at www.sophos.com.

Role Summary 

Sophos is looking for a Customer Success Operations Coordinator to support the execution, administration, and continuous improvement of Customer Success systems, processes, and programs. 

This role will play a critical part in scaling Customer Success by owning operational workflows, supporting the administration of platforms such as ChurnZero, and identifying opportunities to automate and optimize customer-facing processes using tools like Power Automate and AI capabilities. 

You will partner closely with Customer Success, Sales, Support, and Operations teams to improve efficiency, ensure data integrity, and enable consistent customer experiences at scale. 

Skills

Machine LearningSalesforceCybersecuritySIEM

Benefits

Health insuranceDental insuranceVision insurance401k matchingWellness programsVolunteer days

Languages

English

Remote Scope

Canada

About Sophos

Sophos is a cybersecurity company that operates with a remote-first working model and believes in the power of diverse perspectives to fuel innovation.

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