- Location
- Pasay, Metro Manila, Philippines
- Workplace
- Onsite
- Type
- Full-time
- Department
- Professional
- Seniority
- Senior
- Education
- Associate
- Industry
- Customer Service
- Category
- Operations
- Role type
- Individual Contributor
- Environment
- Customer-Facing
- Source
- Oracle Cloud
Overview
Advocate world-class customer experience to front-liners and support members by coaching and training on customer experience soft skills essential for better customer connection and excellent call handling. Monitor agent calls to identify behaviors and coaching needs. Conduct one-on-one coaching and learning sessions. Develop training materials and conduct Foundation Skills Training. Gather, measure and analyze data to gauge effectiveness of CE projects. Create positive work environment and ensure compliance with policies and regulations.
