Parts Counter

Overview

Thermo King of Dallas is Now Hiring a Parts Coordinator at 3323 Jane Lane, Dallas TX 75247. Performs varying tasks to assist customers and internal departments to acquire parts, product, units or any other materials needed and maintain parts and product inventory levels.

Responsibilities

• Assist customers in determining parts and product needs by assessing customer’s request utilizing various available resources to provide details and options for materials and parts.
• Working closely with warehouse and other staff in retrieving and delivering material purchases to customers.
• Access warehouse inventory storage to retrieve, replace and return parts as required to complete sale.
• Place purchase orders as required to acquire materials needed by customers.
• Monitor open purchase orders to ensure items are received and billed in a timely manner.
• Maintain various records, files, and internal documents to provide information on customer, dealers, applicable discounts and contact information.
• Comply with all warehouse safety rules, regulations, policy, and other requirements while in warehouse area.
• Maintain a strong, personal commitment to the safety culture.
• All other duties as assigned.

Qualifications

• Exhibits efficiency in problem solving by identifying and resolving problems in a timely manner to best meet customer needs.
• Commitment to a standard of excellence in customer service by responding promptly to customer needs and soliciting customer feedback to improve service.
• Shows superior written and oral communication skills, speaks clearly and persuasively in positive or negative situations, and responds well to questions.
• Contributes to building a positive team environment through commitment, respect, and communication.
• Demonstrates professionalism by acting with integrity, high moral standards, and personal accountability.
• Shows organizational support by consistently following policy and procedures.
• Measures self against standard of excellence and motivates self to continually achieve.
• Shows adaptability by effectively responding to frequent change, delays, or unexpected events.
• Exhibits superior dependability by consistently arriving to work on time and as scheduled.

Education/Experience: 

• High school diploma or general education degree (GED) or equivalent combination of education and experience.
• General knowledge of parts and inventory software programs and procedures is preferred.
• Must maintain Forklift Certification License (Training and Certification provided by employer)

Physical Demands: 

• Ability to frequently lift up to 50 lbs.  Able to lift 65 lbs. from floor to shoulder level occasionally.
• Ability to frequently exert the pound force limits for push/pull 50lb f (no wheels) or 100lb f (wheels).
• Requires frequent bending, stooping, kneeling, crouching, crawling, climbing, balancing, lifting, carrying, and reaching or handling with arms, hands and fingers. 
• Requires crawling and working in narrow spaces.
• Requires frequent repetitive movements, i.e. hammering, turning wrenches, screwdrivers and impact tools.
• Manual dexterity sufficient to work with fingers.
• Normal vision with or without corrective lenses.
• Exposed to cold, heat, noise mechanical/electrical fume or odor.
• Will be required on occasion to work more than 8 hours on one shift.
• Will be required to work at a minimum height of four feet off of the ground.
• Ability to operate overhead cranes, mobile equipment and motor vehicles as required.