Field Service Technician

About JLG, an Oshkosh company

JLG began in 1969, when our founder, John L. Grove set out to resolve growing safety concerns in the construction industry. Since then we have been committed to understanding the challenges and delivering innovative solutions to the access market. We partner with customers to provide quality equipment, training opportunities and trusted support within the access industry. We are a global company, and our products—including mobile elevating work platforms, telehandlers, utility vehicles and accessories—can be found all over the world.

JOB SUMMARY:

The overall scope of the role is to carry out servicing and repairs to customer equipment in a designated territory remotely from the branch location with a focus on elevated work platforms and telehandlers in the field as required.

ESSENTIAL DUTIES AND RESPONSIBILITIES:  

These duties are not meant to be all-inclusive and other duties may be assigned.

• Carry out inspections, servicing and repairs of equipment with a focus on elevating work platforms, telehandlers and lighting towers
• When attending to customer’s sites make every effort to repair machines on site limiting the need to transport the machines off site
• Be available to travel including overnight accommodation when requested
• Responsible for accurately completing all appropriate paperwork and inspection forms required by JLG policy, Australian and New Zealand Standards and customer and/or site requirements
• Responsible for notifying the field service coordinator if repairs or services can’t be completed during visit and the reason why
• When not impacting the inspections, servicing and repairs of equipment, to carry out customer visits with the with the intent of securing new business in consultation with the Field Service Coordinator, reporting outcomes to the Branch Manager
• Liaising with technical support including the interpretation of manuals where required
• Conduct van audits and stock takes
• General administrative duties relevant to the role including entering accurate job notes
• Generating sales and service leads where possible and collaborating with the team
• Maintain personal retail labor utilization rates as per target
• As a Field Service Technician, you are also required to carry out general duties from time to time as requested by the Branch Manager

MINIMUM QUALIFICATIONS:  

• Trade qualification in elevating work platform technology, heavy vehicle, diesel, automotive, auto electrical or related field
• Previous experience in a similar role – experience with mechanical, hydraulic and electrical advantageous
• Ability to effectively communicate both written and verbal
• Ability to establish rapport with internal and external customers
• Drivers’ license
• Proficient Language, Literacy and Numeracy including the ability to write job notes, read safety information, machine manuals and street signs and understand basic numeracy such as time, parts numbers and quantities
• Ability to travel up to 50%