Data Governance and Analytics Manager (NCS) - Mayor's Office of Performance and Innovation

THIS IS A NON-CIVIL SERVICE POSITION

Salary Range:

$110,402.00 - $182,016.00 Annually

Hiring Salary Range:

$110,402.00 - $146,209.00 Annually

Get to Know Us

Welcome to the City of Baltimore! Experience the reward of a fulfilling career and enjoy the added element of excitement in a vibrant, diverse atmosphere. The City of Baltimore offers limitless opportunities to help drive social impact, both on the job and in the community, while serving its citizens. Join us in making Baltimore a great place to live and work. In the City of Baltimore, we hire great people and provide them with the skills and opportunities to grow toward their career aspirations. If you are looking for a career change or are interested in learning more, explore our opportunities and benefits programs. We are excited to have you as a part of the City of Baltimore Team! The city offers medical, prescription drug, dental, vision, optional life, AD&D, and FSA plans. This office also supplies wellness programs, support groups, and workshops. You can learn about our benefits here: https://humanresources.baltimorecity.gov/hr-divisions/benefits

Job Summary

The Data Governance and Analytics Manager (Operations Manager II) is a player-coach who leads OPI’s analytics practice and the day-to-day delivery of Baltimore City’s Open Data and Data Governance programs. The position supervises a multidisciplinary team responsible for applied analytics, data governance implementation, and public data access while maintaining a hands-on portfolio of high-priority analytical work. The Manager is accountable for the quality, usefulness, pace, and follow-through of the team’s work. Reporting to the Deputy Chief Data Officer and operating under the direction and delegated authority of the Chief Data Officer, the Data Governance and Analytics Manager translates citywide policy into practical operating routines. The role manages work plans, agency inventories, stewardship activities, governance decisions and action items, open data release planning, publication quality, public feedback, training, and program reporting. Matters requiring statutory, legal, security, records, equity, or executive authority are prepared for review and elevated to the appropriate official. The Data Governance and Analytics Manager also serves as a senior individual contributor. The position personally leads complex cross-agency analyses, works directly with operational teams to understand service-delivery questions, and uses Python, Structured Query Language (SQL), visualization, and related methods to turn imperfect administrative data into decision-ready findings and reusable assets. The Manager partners with OPI engineers and technology contractors to define requirements, validate data and products, ensure documentation and knowledge transfer, and connect technical delivery to agency and resident needs.

Essential Functions

People and Practice Leadership

• Supervise, coach, and develop staff working across analytics, Open Data, and Data Governance; set clear expectations, assign work, review performance, support professional growth, and address performance issues when necessary.
• Establish annual and quarterly priorities, team capacity plans, delivery standards, and measurable outcomes that align the portfolio with City and OPI priorities.
• Manage intake and prioritization across analytical requests, governance commitments, publication work, and emerging needs; make transparent tradeoffs and escalate resource or delivery risks early.
• Review analytical products, datasets, governance artifacts, and public releases for accuracy, methodological soundness, usability, documentation, and readiness for executive or public use.
• Build a collaborative, high-accountability team culture that values curiosity, speed, reproducibility, responsible data use, clear communication, and sustained follow-through.
• Coordinate the work of consultants and technical partners; define outcomes and acceptance criteria, monitor deliverables, and ensure documentation, knowledge transfer, and durable City ownership.

Open Data and Data Governance

• Manage day-to-day administration of the Open Baltimore program, including the public release plan, publication pipeline, portal quality, dataset refresh performance, public feedback, and the Open Data Decision Register.
• Coordinate agency data inventories and annual certifications; support the designation and development of Data Owners, Data Stewards, Open Data Coordinators, and Technical or System Custodians.
• Operate the Data Governance Council’s management cadence by maintaining the annual work plan, preparing agendas and decision materials, documenting decisions, and tracking owners, risks, and actions through completion.
• Develop practical standards, playbooks, templates, training, office hours, and communities of practice across the City’s data governance domains.
• Coordinate proportionate reviews of proposed releases and significant data practices with agencies, Law, Baltimore City Information and Technology (BCIT) and Information Security, records officials, equity partners, and other authorized reviewers; clearly document decisions and required safeguards.
• Track program activity and outcomes, establish baselines and targets, and lead preparation of the annual Open Data Report and public summary of citywide data governance progress.

Applied Analytics and Decision Support

• Personally lead high-priority analyses involving complex, incomplete, or disconnected City datasets and translate findings into clear operational recommendations for agency and executive leaders.
• Partner with stakeholders to frame questions, define measures and baselines, select appropriate analytical methods, test assumptions, and connect data findings to the realities of City operations.
• Develop reproducible analyses and reusable analytical assets using Python, SQL, business intelligence, geospatial, statistical, and visualization tools as appropriate to the problem.
• Assess and improve data quality, definitions, lineage, and fitness for use; document material limitations, uncertainty, and risks so leaders understand what the evidence does and does not support.
• Produce executive-ready briefs, dashboards, maps, reports, and other decision-support products that communicate findings, alternatives, tradeoffs, and recommended next steps.
• Translate analytical and governance needs into clear requirements for data engineers and contractors and validate that delivered data assets and products meet business, quality, documentation, and sustainability requirements.

Partnership, Adoption, and Program Improvement

• Build trusted relationships with agency executives, program leaders, frontline staff, analysts, and technical teams and use those relationships to improve data practice and service delivery.
• Facilitate working sessions, training, office hours, and user feedback activities that help agencies adopt shared standards, improve data literacy, and use analytical products effectively.
• Use performance measures, audits, public input, incidents, and lessons learned to identify program improvements and update priorities, methods, standards, and support models.
• Represent OPI in citywide and external data discussions and perform other related duties as assigned to advance the City’s data and analytics agenda.

Minimum Qualifications

Education: A bachelor’s degree in data science, Statistics, Economics, Computer Science, Information Systems, Public Policy, Public Administration, Business Administration, Urban Planning, Geography, or another related field from an accredited college or university.

AND

Experience: At least six years of progressively responsible experience in applied analytics, data science, data governance, open data, performance management, or related data-program work, including at least two years supervising professional staff or leading a multidisciplinary data or analytics team. Experience personally conducting analysis with Python and SQL and delivering decision-ready products is required.

OR

Equivalency Notes: Have an equivalent combination of education and experience.

Knowledge, Skills, and Abilities

• Demonstrated ability to manage, coach, and develop professional staff; set priorities; delegate effectively; review work; provide candid feedback; and maintain accountability for results.
• Advanced proficiency in applied data analysis, including the ability to navigate large, complex, and imperfect administrative datasets and surface findings that support operational decisions.
• Strong skills in Python, SQL, data visualization, and reproducible analytical workflows; familiarity with business intelligence, geographic information systems (GIS), version control, and collaborative development tools.
• Knowledge of data governance practices, including ownership and stewardship, inventory and metadata, data quality, classification, access and sharing, privacy and security coordination, and lifecycle management.
• Knowledge of open data program operations, including publication prioritization, metadata and accessibility, release review, public engagement, decision documentation, portal management, and annual reporting.
• Ability to translate policy and governance requirements into practical workflows, templates, service expectations, training, measures, and implementation plans that agencies can use.
• Ability to frame ambiguous analytical or operational questions, define scope and success measures, manage risks and dependencies, and move work from intake through adoption and measurable impact.
• Strong written, visual, verbal, and facilitation skills, including the ability to brief executives, explain technical findings and limitations, and communicate clearly with public and non-technical audiences.
• Ability to build trust and lead through influence across agencies while exercising sound judgment, discretion, diplomacy, and constructive challenge.
• Experience defining and overseeing consultant or vendor deliverables and ensuring quality, documentation, knowledge transfer, and institutional ownership

Additional Information

Background Check

Eligible candidates under final consideration for appointment to positions identified as positions of trust will be required to complete authorization for a Criminal Background Check and/or Fingerprint screening, and must be successfully completed.

Probation

All persons, including current City employees, selected for this position must complete a choose a term mandatory probation.

Baltimore City Government is an Equal Employment Opportunity Employer, and we are committed to a workplace that values diversity, equity, and inclusion.  The City of Baltimore prohibits discrimination on the basis of race, color, religion, age, sex, ancestry, creed, national origin, disability status, genetics, marital status, military service, sexual orientation, gender identity/expression, or any other characteristic protected by federal, state, or local laws.  Applicants requiring accommodation during the hiring process should contact the Department of Human Resources directly. Requests for accommodation should not be attached to the application.

BALTIMORE CITY IS AN EQUAL OPPORTUNITY EMPLOYER