About The Role

The Head of Transportation will play a crucial role in leading the evolution of The RealReal’s logistics strategy and network operations. This role is a hybrid of traditional jobs in strategy/strategic planning and operations, requiring a mix of analytics, cross-functional leadership, and project management. We are looking for a candidate with the ability build a team, define and deliver to KPIs, drive detailed analytics and influence cross- functionally to evolve the consignor and the consumer experience, as it pertains to product transportation.

What You Get To Do Everyday

• Provide leadership to team responsible for movement of product in/outbound and across TRR locations, managing to SLA and other KPIs, and pushing for continued operational efficiencies; Manage senior-level communication of network performance and summarize impact of initiatives to the business

• Identify and execute network changes to enhance customer/consignor experience, while driving cost efficiencies, particularly as it relates to logistics 

• Drive analytics and reporting requirements for the shipping P&L. Key responsibilities including: build and maintain models to track P&L/key metrics, coordinating cross-functionally to interpret findings, identify opportunities and communicate recommendations to executives

• Manage and negotiate with third party carriers (small parcel and LTL) to continue to evolve strategic partnerships in logistics

What You Bring To The Role

Minimum Requirements:

• 10+ years of total experience; 2-3 years in management consulting, finance or similar analytical role a plus

• Previous experience in ecommerce fulfillment, retail transportation or general supply chain operations

• Demonstrated ability of managing operational details and execution, while also understanding big picture

• Experience with quantitative analysis and modeling, creative problem solving, and complex cross-functional project management

• Ability to work in ambiguous environments, bring structure, prioritize and drive to results

• Excellent Excel and PowerPoint skills, comfort in Google Suite tools

Compensation, Benefits, + Perks

• Employee Stock Purchase Plan

• 401K with Company Match

• Medical, Dental & Vision Insurance

• Paid Parental Leave

• 9 Paid Company Holidays

• Flexible Time Off (With Manager Approval)

• Find out more about our Benefits here.

The expected salary range for this role is $0.00-$0.00. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR’s total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits.

The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods, with 40 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists, and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories—including women's and men's fashion, fine jewelry and watches, art, and home—in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off, and direct shipping. We handle all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as shipping and customer service. 

The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. At TRR, People Come First. That’s why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our Diversity Equity and Inclusion program here.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.