Global Financial Crimes Specialist – Technology Support

Job Description:

Job Title: Global Financial Crimes Specialist – Technology Support

Corporate Title: Assistant Vice President

Location: Dublin

Company Overview:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection.  Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world.  We’re devoted to being a diverse and inclusive workplace for everyone.  We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees.  We use a multi-faceted approach for flexibility, depending on the various roles in our organisation.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Location Overview:

Overlooking the spectacular Iveagh Gardens with access to all amenities in the beating heart of central Dublin is our Park Place office. Travel options include the LUAS, Dublin Bus networks as well as the Dublin Bikes station, positioned just outside our front doors. As part of our commitment to supporting staff travel to and from work in the most sustainable way possible, we also provide tax saver tickets as part of our award-winning benefits package which means getting to work has never been easier.

Role Description:

This role supports the Global Financial Crimes (GFC) organisation by providing subject-matter coverage for investigations, case management systems, transaction monitoring processes, and operational reporting. The position contributes to strengthening compliance and operational risk management by ensuring investigations workflows, data processes, and system enhancements align with enterprise policies and regulatory expectations.

Working closely with GFC leadership and cross-functional partners, the role acts as the Single Point of Contact (SPOC) supporting delivery of system changes, process improvements, and enhancements to investigative tools. The role ensures that procedures, reporting, and controls remain optimised to support GFC’s operational and regulatory obligations

Responsibilities:

• Provide functional support and subject-matter insight across investigations and case management platforms used by GFC teams.

• Support refinement of transaction monitoring models, case management processes including workflows, documentation standards, and escalations.

• Contribute to operational reporting, metrics production, and data validation to ensure accuracy and governance alignment.

• Assist with identifying process gaps, documenting requirements, supporting testing, and coordinating enhancements with technology partners.

• Act as a SPOC for designated workstreams, ensuring clear communication, issue tracking, and delivery of assigned initiatives.

• Partner with stakeholders across Operations, Risk, Compliance, and Technology to support policy, control, and procedural updates.

• Ensure all activities adhere to GFC expectations, Enterprise Policies, and Risk Management Standards.

Required Skills:

• Experience in financial crimes, investigations operations, or AML-related roles.

• Understanding of financial crime typologies, investigative processes, and transaction monitoring concepts.

• Familiarity with investigations or surveillance platforms (e.g., case management or alert handling systems).

• Strong analytical skills with ability to produce accurate reporting and identify data/process issues.

• Project management or coordination experience, including requirements gathering and testing.

• Strong organisational skills, attention to detail, and ability to manage multiple priorities independently.

• Excellent communication and interpersonal skills for partnering with internal stakeholders.

• Knowledge of compliance and operational risk management best practices.

Benefits of working at Bank of America (Ireland):

• Private healthcare for you and your family plus an annual health screen to help you manage your physical wellness with the option to purchase a screen for your partner

• Competitive pension plan, life assurance and group income protection cover if you become unable to work as a result of a disability or health reason

• 20 days of back-up childcare and 20 days of back-up adult care per annum

• The ability to change your core benefits as well as the option of selecting a variety of flexible benefits to suit your personal circumstances including access to a wellbeing account, travel insurance, critical illness etc.

• Access to an Employee Assistance Program for confidential support and help for everyday matters

• Access to free counselling through the Employee Assistance Program and virtual GP services through our private health care plan

• Ability to donate to charities of your choice and the bank will match your contribution

• Opportunity to access our Arts & Culture corporate membership program and receive discounted entry to some of Ireland’s most iconic cultural institutions and exhibitions.

• Opportunity to give back to your community, develop new skills and work with new groups of people by volunteering in your local community.

Bank of America:

Good conduct and sound judgment is crucial to our long-term success. It’s important that all employees in the organisation understand the expected standards of conduct and how we manage conduct risk. Individual accountability and an ownership mind-set are the cornerstones of our Code of Conduct and are at the heart of managing risk well.

We are an equal opportunities employer and ensure that no applicant is subject to less favourable treatment on the grounds of gender, gender identity or gender reassignment, marital or civil partner status, race, religion or belief, colour, nationality, ethnic or national origins, membership of the Traveller community, age, sexual orientation, pregnancy or maternity, civil status,  socio-economic background, family status or physical or mental disability. The Bank selects candidates for interview based on their skills, qualifications and experience.

We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements.